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Malua

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Oh Hey XD
Mar Member 2019

Oh Hey XD

Posts: 476Silver Posts by user Forum Profile RuneMetrics Profile
I always see her helping in the Customer support forums everyday. I want to thank her for all the hard work she does from helping people with account issues technical issues to payment issues. Keep up the good work.
“When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us.”

07-Apr-2019 00:24:50

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,500Adamant Posts by user Forum Profile RuneMetrics Profile
She is one i look up to.

She seems to have more patience than anyone
else I have ever seen.

shes great and has helped me out a time or two
when I first came looking on RSOF.
The richest person is not who has the most. It is who Needs the least.

09-Apr-2019 02:37:12

Cept
Sep Gold Premier Club Member 2012

Cept

Posts: 20,000Opal Posts by user Forum Profile RuneMetrics Profile
Agreed much good wow.

but yeah, that support forum is pretty much ran by him/her alone. Papa bless
.
RETIRED
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• RS3: Maxed, 5 200M's, 13 120's, 2B+ Total EXP, Christmas cracker Baby troll | OSRS: 5 99's •
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09-Apr-2019 17:54:18

Malua
May Member 2006

Malua

Posts: 30,740Sapphire Posts by user Forum Profile RuneMetrics Profile
Thank you all for your compliments. :D

The Account Help forum started up in mid 2010 and I first posted in there in October 2010.
At that time I had a different display name.
I was really bad at giving advice as I didn't know that much and there were a bunch of players in there who had a great depth of knowledge.
I learned, I got slapped down for making mistakes, I learned more, I persisted.

Major changes I have seen are:
* the withdrawal of JMods from active, daily forum support
* several re-conceptions of the Community Support forums to what they are today
* the introduction of Community Helpers which was extremely controversial for a long time

It is hard to launch oneself into the Community Support forums, we all have the desire to help others but we don't always have the know how.
The body of knowledge required to be able to actually know what the problem is and how to fix it is growing. It grew with a great big jump when mobile RS was released. O_o

The trick when reading a newly posted problem is to be clear about what actually is the problem.
You have to be respectful.
Your account has been banned and you are innocent? I believe you and will work from that angle. I am not there to judge you, just to give you some realistic advice about the system.

Sometimes you have to read between the lines, other times you have to read the whole wall of text!
Some players don't know what is going wrong, they know it's not right but they can't label or describe the problem.
Other players think they know exactly what their problem is but they are dead wrong.
You need to be patient and polite.

I forget things, especially with rarer problems that I haven't seen for a while.
I still make mistakes.
Thank you for reading. :)

p.s. it turned into the Malua Manifesto didn't it?
Forum Community Helper -
Information about the Community Helper Team

17-Apr-2019 08:50:59 - Last edited on 17-Apr-2019 09:18:53 by Malua

Chief Elf
Apr Member 2017

Chief Elf

Posts: 4,857Adamant Posts by user Forum Profile RuneMetrics Profile
Malua said:


A question, how are you always so quick?

I remember one time a couple of years ago, I was 'Scaping and foruming really late at night. I thought that Malua isn't here might go help out some queries on CH. There you are! I know that you're Aussie so I know you can't be operating on a substantially different timezone. Always speedy!
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18-Apr-2019 09:45:02

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