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No Daily Members Keys

Quick find code: 366-367-997-65998097

Ordaq

Ordaq

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Hey Everyone,

I recently bought membership and understood that members would receive two treasure hunter keys a day. For the last 3 days or so I've logged into my account to find that I have no treasure hunter keys.

I've read other threads and I am aware that they do not carry over and that they must be used by midnight - this issue is I'm not getting any to use!

If anyone knows why, or can point out why I'm being stupid I'd really appreciate it :)

16-Mar-2018 23:00:37

Jeremy C
Jun Member 2008

Jeremy C

Posts: 15,382Opal Posts by user Forum Profile RuneMetrics Profile
Toolmkr said:
I have a similar problem.
I have premiere membership and have been getting 3 keys until a few days ago.
Keys dropped back to 2.

That is odd, Toolmkr. I can still see your premiere badge here on the forums, which suggests that you are still part of the premiere club and should be receiving the bonus TH key.

If you're still having this issue, I would suggest reaching out to the billing support team. The following Support Centre page has a Contact Us button that will connect you to the billing team through their ticket system: Refunds. I realize that the contents of this page do not necessarily pertain to your particular situation, but the support page that most closely relates to your issue does not have a contact button. When filling out the ticket, explain your issue about the missing daily TH key, and a staff member should respond within 48 hours.

Additionally, if you have any follow-up questions about this issue, I would encourage you to create a thread in the Payment Support forum.
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19-Mar-2018 01:28:06

Souper Bunny
May Gold Premier Club Member 2017

Souper Bunny

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Toolmkr said:
I have a similar problem.
I have premiere membership and have been getting 3 keys until a few days ago.
Keys dropped back to 2.


I have had this happen multiple times as well. Not really sure why. Some days (more often than not) it'll give me 3 keys, but in the past some days only 2..... kind of irritating considering premium is suppose to be, well, premium.

Also disappointed with the way they are doing the tokens/cosmetics for this years premium. Probably won't get it again because I still feel like I'm being nickled and dimed.

22-Mar-2018 14:49:50

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