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Graphic issue with NXT

Quick find code: 409-410-336-66007158

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Sev Da Beast
Dec Member 2014

Sev Da Beast

Posts: 1,001Mithril Posts by user Forum Profile RuneMetrics Profile
Hiya, I know people have posted about their numerous issues with nxt and their graphics card. I'd like to share mine also in the slim hopes of finding a solution whether it is temporary or not.

Here's my laptop specs

Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz, 1801 Mhz, 2 Core(s), 4 Logical Processor(s)

8 gb ram

HDD drive

Windows 10, 64 bit laptop

Intel HD graphics 4000 (newest version)

My issues started this Monday. I wanted to play rs and all of a sudden, everything was messed up. The textures were the worse. Nothing would load. Tried auto setup, adjusting between minimum/low/medium (which usually runs fine on my laptop). Unfortunately, nothing worked

Tuesday, i decided to update my graphics driver and it worked! i was able to play rs without glitches and very happy.

Wednesday, I reopen my client and its messed up again.

Here's what i've tried to do. I've reinstalled the client, cleared the cache. In fact, it made it even worse!
I downgraded my graphic driver, didn't work. I re-upgraded it, didn't work.
I updated everything all my device drivers, still didn't work.

I disabled the graphic driver (intel 4000) and reopened rs. The textures were fixed but it was unplayable due to the lag.
I disabled/uninstalled numerous times, didn't work.
I tried running in compatibility mode, I would just get a black screen upon login.

I know there are issues with the Intel drivers but its not just one person experiencing these issues. Numerous people are and that's annoying/

here's some screenies of the beautiful game im playing right now.
https://imgur.com/a/LDkRZ3O

Some help would be appreciated.
Thanks,
Sev
hi

22-Apr-2018 19:27:14

TuuckingFypo
Apr Member 2018

TuuckingFypo

Posts: 65Iron Posts by user Forum Profile RuneMetrics Profile
Did you trying using the old Java Client?

https://www.runescape.com/a=13/c=mQBdxRyQ9L0/download/old-versions#_ga=2.97529823.1360089117.1523865609-942378756.1523251338

22-Apr-2018 22:16:13 - Last edited on 22-Apr-2018 22:16:34 by TuuckingFypo

Singularity
Apr Gold Premier Club Member 2007

Singularity

Posts: 95,199Emerald Posts by user Forum Profile RuneMetrics Profile
Did you try the GPU drivers available from your laptop manufacturer (not Intel)? I ask because, while the drivers listed there might be outdated, some laptop manufacturers make changes to the drivers which allow them to run better on your specific laptop model. In such cases, these drivers work best as opposed to the generic, untouched versions provided by Intel themselves.

Make sure Windows Update isn't causing problems either. Sometimes, Windows Update will mess up drivers by installing another version it thinks you need. This can cause problems as each time you install another version, Windows tries to install the version it originally found again. Check the Windows Update history just to make sure this isn't happening.

The NXT client does have its graphical problems, so it's also possible this might just be something caused by NXT itself and not something you can fix. Older GPUs tend to experience problems frequently on NXT.
.

23-Apr-2018 01:23:31

Sev Da Beast
Dec Member 2014

Sev Da Beast

Posts: 1,001Mithril Posts by user Forum Profile RuneMetrics Profile
I'll be honest, I didnt understand fully what you meant by laptop manufacturer driver. These intel drivers came with the laptop when i bought it 4 years ago (if thats what you meant).

All i've done is update them to the latest version available.
hi

23-Apr-2018 02:08:34

Singularity
Apr Gold Premier Club Member 2007

Singularity

Posts: 95,199Emerald Posts by user Forum Profile RuneMetrics Profile
You go to the laptop's manufacturer website, head to their support section and search for your model number. After that, it will list all drivers available for your laptop (most of which should be ignored as they aren't specifically customised). So, for example, if Acer is your laptop manufacturer. You'd go to Acer's website and visit their support section. Find its model number (For example: Acer Swift 3) and it should list the drivers available for that model.

Normally, you'd go to Intel to get your drivers for the iGPU. However, some laptop manufacturers, like I previously mentioned, customise their GPU drivers and not using them can sometimes cause problems as Intel only provide the generic Intel drivers (no modifications made to them).
.

23-Apr-2018 05:19:07 - Last edited on 23-Apr-2018 05:20:27 by Singularity

Sev Da Beast
Dec Member 2014

Sev Da Beast

Posts: 1,001Mithril Posts by user Forum Profile RuneMetrics Profile
Thanks for the quick reply, I added two more pictures

The first one shows that my device is up to date ( I have lenovo u510 so i went on their website to see if there were any updates i can do and none apparently)

The second one i guess is more intriguing because it shows the drivers that the model uses i think. Should i press the " Intel Video Driver for Windows 8.1 (32-bit, 64-bit) - IdeaPad U510" although the update was like 4-5 years ago?
hi

23-Apr-2018 15:12:23

L0NE DRUID
Jan Gold Premier Club Member 2011

L0NE DRUID

Posts: 8,317Rune Posts by user Forum Profile RuneMetrics Profile
Hey
Sev Da Beast
,

I'm checking your picture and it seems like you have a lot of random display drivers you don't need. I would ask you go to uninstall all the drivers to do with the graphics card and then restart your machine.

You computer if it's running a Intel HD 4000, that's a decently old integrated GPU which came on the processes of 2012 so around 5 years old now.

What you are doing from what I can see if getting the GPU drivers from the manufacturers website, aka the PC manufacturer, what I want you to do is get the drivers from the Intel website I've given you below. Make sure you uninstall all the drivers you have right now to stop anything from clashing.


https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=81499


This driver should work on your Windows version, however, I do recommend upgrading to Windows 10 if you haven't.

After installing the driver please re-start the machine and see how that goes :).

See how you go with this, feel free to update me on the matter by reposting on this thread :). I hope my information has been of help to you!
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23-Apr-2018 15:22:25

Sev Da Beast
Dec Member 2014

Sev Da Beast

Posts: 1,001Mithril Posts by user Forum Profile RuneMetrics Profile
Hiya l0ne druid, thanks for the reply :)

Im not sure which device driver i am supposed to uninstall because when i click on display adapter in device manager, it only shows the intel 4000 one. (I added the picture)

Should I uninstall that, then restart to computer and re download the link you gave me ?

Thanks,
Sev
hi

23-Apr-2018 21:10:53

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