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Mobile App Crashes on Kindle

Quick find code: 435-436-14-66051408

Moku
Nov Member 2007

Moku

Posts: 211Silver Posts by user Forum Profile RuneMetrics Profile
I know it's not exactly optimized or made for it, but the Kindle Fire OS is based on android so I thought I'd give it a shot. The app instantly crashes after logging in on my Kindle Fire HD 8. I didn't even make it out of the lobby. The app seemed to run fine before I entered my account info and only crashed after that.

I've yet to have any problems with the mobile beta on my actual phone.
~Admin of The Death Monkeighs

08-Oct-2018 14:53:33

Nicotrol
Feb Member 2013

Nicotrol

Posts: 166Iron Posts by user Forum Profile RuneMetrics Profile
Same issue. I have a Fire Tab 10 HD, I installed Runescape, I login, it asks for my aythenticator and then as soon as I see the lobby, the app crashes.
OSRS mobile works great tho, but I wanted to play rs3 on the tablet.

08-Oct-2018 14:57:12

Nicotrol
Feb Member 2013

Nicotrol

Posts: 166Iron Posts by user Forum Profile RuneMetrics Profile
Same issue. I have a Fire Tab 10 HD, I installed Runescape, I login, it asks for my aythenticator and then as soon as I see the lobby, the app crashes.
OSRS mobile works great tho, but I wanted to play rs3 on the tablet.

08-Oct-2018 14:57:13

Mazaron233
Aug Member 2018

Mazaron233

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I've had the same problem with a Kindle Fire HD 8 (2017 - Gen 7) since the beta test started. Works fine on my OnePlus 3 as expected.

At first I was suspicious it was a low memory issue, since these devices are fairly limited but even after disabling a lot of the stock amazon apps to free up a decent amount of memory it still crashes. You can also see in the logs further down that the OOM killer is not responsible for closing the app. It looks more like a memory allocation isn't aligned as it's expected to be.

Since the issue doesn't seem to have been acknowledged at all, here's an extract from the device logs that might help move things along a bit.

EDIT: Pastebin link doesn't seem to work. Mods PM me for it?

The key lines seem to be these:

F/libc (26089): Fatal signal 7 (SIGBUS), code 1, fault addr 0xfecb01b8 in tid 26131 (Thread-12575)
I/libc (26089): Suppressing debuggerd output because prctl(PR_GET_DUMPABLE)==0
I/Kernel (26089): [234695.802632] <0> (0)[26131:Thread-12575][name:fault&]Unhandled fault: alignment fault (0x92000061) at 0x00000000fecb01b8
I/Kernel (26089): [234695.803128] <0> (0)[26131:Thread-12575][name:fault&]Unhandled fault: alignment fault (0x92000061) at 0x00000000fecb01b8
I/WindowState( 532): WIN DEATH: Window{21b73dc u0 ***.jagex.runescape.android/***.jagex.android.MainActivity}

--------------------------------------------------------------------

W/ActivityManager( 532): Force removing ActivityRecord{21dfd2bd u0 ***.jagex.runescape.android/***.jagex.android.MainActivity t821}: app died, no saved state
W/Eve ( 532): MEMORY_LEVEL: [26089,0]
W/Eve ( 532): top=***.jagex.runescape.android/***.jagex.android.MainActivity launching=false
W/Eve ( 532): prev=***.teslacoilsw.launcher/.NovaLauncher screen_on=true thermal=0
W/Eve ( 532): adb=true downloading=false
W/Eve ( 532): memory=0 available=447032KB free=305360KB
W/Eve ( 532): Lmk did not kill ***.jagex.runescape.andro

30-Dec-2018 11:32:19 - Last edited on 30-Dec-2018 11:34:06 by Mazaron233

Awoh
Dec Gold Premier Club Member 2018

Awoh

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I just bought one years vip gold, gote, & lotd for the rework with the intentions to only play mobile... now I am having similar issues on my Samsung note mobile, the app intantly crashes and worked fine before today's update :(:(:(

At what point is a membership package refund merited?

14-Jan-2019 21:19:47

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