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PSA: Double Death Bug Refunds

Quick find code: 14-15-183-66119116

Loki
Sep Gold Premier Club Member 2011

Loki

Posts: 57,505Emerald Posts by user Forum Profile RuneMetrics Profile
For those who do not follow Social Media, and have 'died' twice within a few seconds and lost items after today's game update, the situation has now been fixed as confirmed by Mod Shauny on Twitter (below), however items have not yet been refunded.



Jagex does have a way to track who has lost items due to this bug, and will be able to give refunds. It has not net been stated how long until refunds are given, but I would reckon by the end of the week (don't take my word for it though)!


If you have been affected, and haven't received your items within some time, then I'd highly suggest either Tweeting Mod Shauny directly, posting on one of the Reddit threads, or maybe on this thread. Not sure if this thread will be checked, but worth a try.

Hopefully you won't need to do any chasing yourself, as Mod Shauny has said they'll be chasing up those who have been affected (see below).








This information has been posted on the Social Media News V16: Sep '19 thread, however I decided to make a separate thread with this information in case there's players affected by the bug, and do not read that thread. :)
• »‡« •
Adam
• »‡« •

Success is not final, failure is not fatal. It is the courage to continue that counts.

02-Sep-2019 19:23:33

Spearmint30
Apr Gold Premier Club Member 2012

Spearmint30

Posts: 19,171Opal Posts by user Forum Profile RuneMetrics Profile
Loki, you are amazing for making sure we have info like this from social media available on the RSOF.
Spearmint30

¤
I wish there was a way to know you're in the good old days before you've actually left them. (S09 EP23)
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02-Sep-2019 19:37:49

Shiavui

Shiavui

Posts: 50,244Emerald Posts by user Forum Profile RuneMetrics Profile
Spearmint30 said:
Loki, you are amazing for making sure we have info like this from social media available on the RSOF.
Agreed. Thanks, Loki.

Shame on Jagex, as per usual.

02-Sep-2019 21:10:49 - Last edited on 02-Sep-2019 21:10:59 by Shiavui

ing
Nov Member 2014

ing

Posts: 478Silver Posts by user Forum Profile RuneMetrics Profile
Spearmint30 said:
Loki, you are amazing for making sure we have info like this from social media available on the RSOF.
New social media guru
Final Boss, The Daredevil,Admiral of the Fleet
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The Supreme,The Completionist
,Jack of trades,

The Warden
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Ravensworn
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03-Sep-2019 08:27:47 - Last edited on 03-Sep-2019 08:28:02 by ing

Loki
Sep Gold Premier Club Member 2011

Loki

Posts: 57,505Emerald Posts by user Forum Profile RuneMetrics Profile
Spearmint30 said:
Loki, you are amazing for making sure we have info like this from social media available on the RSOF.
Shiavui said:
Spearmint30 said:
Loki, you are amazing for making sure we have info like this from social media available on the RSOF.
Agreed. Thanks, Loki.

Shame on Jagex, as per usual.
Molly Weazly said:
Spearmint30 said:
Loki, you are amazing for making sure we have info like this from social media available on the RSOF.


Totally agree. Thanks Loki!
ing said:
Spearmint30 said:
Loki, you are amazing for making sure we have info like this from social media available on the RSOF.
New social media guru
No worries - I know there's still a large amount of people who only use the forums and would miss out this information ^_^



No new information about this on Social Media today.
• »‡« •
Adam
• »‡« •

Success is not final, failure is not fatal. It is the courage to continue that counts.

03-Sep-2019 19:12:35

Loki
Sep Gold Premier Club Member 2011

Loki

Posts: 57,505Emerald Posts by user Forum Profile RuneMetrics Profile
If you were affected by the double death bug, you should've got the below message from Mod Harrison in you in-game message centre. :)

• »‡« •
Adam
• »‡« •

Success is not final, failure is not fatal. It is the courage to continue that counts.

04-Sep-2019 18:54:59

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