I used a key and opened a chest and it was 5000K coins. BUT I need to be a Member to retrieve the coins. My options are Subscribe, Bank (greyed out), Convert, Claim Later. The only option i can do is convert. So I click it and it would convert to 0 odds. Click OK and it does nothing.
I'm stuck on this and i can not use anymore key or cancel out this item.
It does sound like a glitch, as you should be able to convert any unwanted prize to get rid of it, even if doing so would reward you with no oddments.
If you can use the Claim Later option, that should at least enable you to close out TH. Of course, you won't be able to use another key until you either claim or convert the prize, as you can't bank it.
Sure, you could subscribe to claim the prize...but is it worth it to you to spend real-world money on membership or over 22M coins to buy a bond to get members, just so you can claim 5M coins? It wouldn't be worth it to me. You have to make that decision for yourself. Maybe you just don't want members. That's perfectly fine. I don't either.
If you choose not to become a member, your only option is to convert your prize to clear it from the TH interface. Try it again. If it still won't convert, I'd say you've encountered a glitch. Either that, or it's just a nasty little trick to try and force you to buy members. If you're still stuck, I'd suggest taking Threes' advice and filing a bug report, either in-game or by posting in the Community Led Technical Support section of the forums. Good luck!Aslon Dak: Still 'Scaping after 15 years!
Seriously though, it sounds like you've done all the right things. If converting still won't work, maybe you could try to make TH give you a working convert option by trying to use another key. I've not tried this personally, since I've not encountered this exact problem before. There HAS to be a way to fix this issue, other than to "buy members".
Sure, Jagex wants you to buy members. They want everyone to buy members. However, even if you don't, they still want you to play TH, hoping you'll buy keys. Why would you bother wasting money buying TH keys if this glitch is preventing you from playing TH?
Of course, you may not be interested in buying TH keys anyway...but they don't need to know that.
Stop trying to give away my coins, Threes, or I may hide your soul - again. Aslon Dak: Still 'Scaping after 15 years!
I don't know how long it takes for them to look at the glitch reports. But, I have 11 keys waiting. And it will not give me any daily keys. Also, I have a Key ticket/token that I got while smith that I can't use. It is telling me I need to use the keys I have before using the ticket/token.
Honestly, this is the first glitch/issue I have ever experienced in over 15 years of playing this game. I'm just glad it's not "game breaking" for me.
If you made a new thread in the Community Led Technical Support, somebody should be able to help you there. They have several regulars who are generally pretty good at helping other players with technical issues.
They were unable to help me with a problem I was having with the link to redeem a pre-paid RS card a short time ago (fortunately I found a way around the problem myself) - but maybe they can help you. Be sure to use an eye-catching thread title, such as "5M TH key glitch" or something else along those lines.
Over 15 years, and this is your first glitch? A lot of RS players would like to know your secret! Good luck!
Maybe that's your secret? Aslon Dak: Still 'Scaping after 15 years!