Can't log into the game

Quick find code: 408-409-447-66117027



Posts: 77,261Emerald Posts by user Forum Profile RuneMetrics Profile

If the authenticator is being re-enabled, it sounds like your account has been compromised. I would recommend running a virus scan, malwarebytes is good if you don't already have one. If anything is found on the scan, remove it, restart your computer, and then scan again until it comes back clear

Once you've done that, change your linked email account's password, and setup two factor authentication on it. Then, do the same for your RS account, change the password and enable your own authenticator, it would be a good idea to change your bank pin if you have one, and if not, set up a bank pin to keep your account even more secure

I've also moved your thread to the Community Led Account Help section :)

20-Aug-2019 07:11:54

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