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My old account got hacked

Quick find code: 408-409-868-66106137

Barev Axper

Barev Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
Dear Jagex,

My old account named: Maltrima got hacked.

I tried a lot of recovery requests but all were denied, the account is 10 years old, I cant remember the security questions etc. All I know I fill in, but this is a very bad system.

I request the recovery with the ip-adress I always use when i play on that account, I even have the authenticator on my phone, till this day.

I know some old passwords, but I dont know what the security questions were etc.

There has to be another way to recover my account, I keep getting denied even when I request it with the e-mail the account was linked with till it got hijacked.

Tell me what to do. All I could remember I wrote down in the recovery requests, but all were denied.

17-Jun-2019 19:51:29

Barev Axper

Barev Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
I had too provide better password details, I only remember two passwords.

That was like a couple of times and after that I only got replies that I had to change everything :/

I dont know what is happening, phising mail got me and the e-mail adress got changed and my password, I can identify my account through authenticator and past things that happend (like 3 months ago)

19-Jun-2019 20:52:01

Barev Axper

Barev Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
I understand, now I do that. But I want to know what now? How can I get my account back, the recoveries are not working with me. So I have to try something else. Please help me get the account back.

I can talk about what happend with the character and you can check my ip-adress and the ip-adress that the account last logged in with. I have the authenticator still on my phone, but I dont know if you can delete that without the code.

We have to do something!

20-Jun-2019 18:09:04

Barev Axper

Barev Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
No that is not it!!

My account has another e-mail now, the hackers hacked the password and changed the e-mail somehow.

I never got an e-mail that states I want to change passwords or I confirm the change of the e-mail adress..

I really think there has to be some way, the recovery system is very upsetting. I fill in everything I can remember, how can't I just get my account back if you check my ip-adress etc.

Atleast tell me what to do when I apply again for an recovery.

21-Jun-2019 14:55:43

Barev Axper

Barev Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
Why isn't the recovery form not working properly then? I give all my information that I have, how on earth is that not enough. The recovery sysytem is a very bad system, I never thought that hacking my account and getting away with it was so easy. Very nice thank you for your help.

24-Jun-2019 00:39:45

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