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My old account got hacked

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Barev†Axper

Barev†Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
Dear Jagex,

My old account named: Maltrima got hacked.

I tried a lot of recovery requests but all were denied, the account is 10 years old, I cant remember the security questions etc. All I know I fill in, but this is a very bad system.

I request the recovery with the ip-adress I always use when i play on that account, I even have the authenticator on my phone, till this day.

I know some old passwords, but I dont know what the security questions were etc.

There has to be another way to recover my account, I keep getting denied even when I request it with the e-mail the account was linked with till it got hijacked.

Tell me what to do. All I could remember I wrote down in the recovery requests, but all were denied.

17-Jun-2019 19:51:29

Asahel†Frost
Dec Member 2007

Asahel†Frost

Posts: 13,631Opal Posts by user Forum Profile RuneMetrics Profile
Hi again Barev Axper.

How quickly do the replies to your recovery requests come back? Are they immediate, or does it take an hour or so?
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17-Jun-2019 20:04:25 - Last edited on 17-Jun-2019 20:04:52 by Asahel†Frost

Skod†River
Nov Member 2009

Skod†River

Posts: 7,090Rune Posts by user Forum Profile RuneMetrics Profile
Well that is a good sign , since you get past the Computer check :)

Do you look into the deny reply to see their reason of deny and what information they want you to improve ?

Did their reason change each time or was it the same reason ?
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18-Jun-2019 20:38:55

Barev†Axper

Barev†Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
I had too provide better password details, I only remember two passwords.

That was like a couple of times and after that I only got replies that I had to change everything :/

I dont know what is happening, phising mail got me and the e-mail adress got changed and my password, I can identify my account through authenticator and past things that happend (like 3 months ago)

19-Jun-2019 20:52:01

Barev†Axper

Barev†Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
I understand, now I do that. But I want to know what now? How can I get my account back, the recoveries are not working with me. So I have to try something else. Please help me get the account back.

I can talk about what happend with the character and you can check my ip-adress and the ip-adress that the account last logged in with. I have the authenticator still on my phone, but I dont know if you can delete that without the code.

We have to do something!

20-Jun-2019 18:09:04

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,931Adamant Posts by user Forum Profile RuneMetrics Profile
Im sorry to say the recovery is only option you have.

Try to read the deny email and see what you are weak on.

You can delete the authenticator if you have access to the registered email
as you must click a link in that email to accept the deletion of authenticator.

If you have access to the registered email, can you not just change your password?
Or did Jagex think the old email was part of reason it was hijacked?
The richest person is not who has the most. It is who Needs the least.

20-Jun-2019 18:34:21

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,931Adamant Posts by user Forum Profile RuneMetrics Profile
Also in game achievements etc will not be of use in the "other" box.
Put other accounts you use in that box.

let us know how it goes
The richest person is not who has the most. It is who Needs the least.

21-Jun-2019 02:16:38

Barev†Axper

Barev†Axper

Posts: 8Bronze Posts by user Forum Profile RuneMetrics Profile
No that is not it!!

My account has another e-mail now, the hackers hacked the password and changed the e-mail somehow.

I never got an e-mail that states I want to change passwords or I confirm the change of the e-mail adress..

I really think there has to be some way, the recovery system is very upsetting. I fill in everything I can remember, how can't I just get my account back if you check my ip-adress etc.

Atleast tell me what to do when I apply again for an recovery.

21-Jun-2019 14:55:43

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