I cant find the grand piano key in the shrine like its not exist !! tried log out in ... log in from another computer .... even installed the game again but nothing work ... is there any way to reset this quest and start it from the begin again ? plz help
Not if you haven't done it already/are partway through. You're probably doing something wrong.
Follow a step by step guide to make sure you haven't missed something you need to do first. The Wiki suggests you may need to speak to an NPC before getting that key. I suggest going back through the guide up to the point you're at, and making sure you haven't missed anything out. https://runescape.wiki/w/Broken_Home
You could take a look at the quest log too - that may have a clue in it.
last step i have reached before investgating the shrine is inserting 2 eyes gems in all the statues only one statue left with no eyes (fourth statue) and i didnt start this quest without guide help from the beginning .
investgating the shrine gives u 2 keys , grand piano key and skull key .. i got only the skull key !! used the skull key to get through ormod's study room to get the second scroll fragment .
so next step is piano ! and there is no key for it
and yea i tried to start running the whole quest from the start maybe i may have missed something and noo there is nothing went wrong , everything is perfect until i meet that shrine ^.^
No I never got the Piano Trap door open. its bugged 100%. I sent a bug report last night. Im guessing there is 2 eye gems left.. One under the piano and one that was in the other basement section which you can get without the piano key... But the second Gem is impossible without that key.
OMG !! i didnt notice there was a door in the wall its almost visible ^^ i tried to touch each side of the room till i found it but thats weird to find that door open without even getting the key or touching the piano ! thanks man for your help i really appreciate it