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got hacked now i owe jagex

Quick find code: 410-411-747-66106555

godfall2k7
Aug Member 2019

godfall2k7

Posts: 114Iron Posts by user Forum Profile RuneMetrics Profile
So recently i got hacked and somehow the person has managed to owe jagex almost $1000 on my 15 year old account. Not only that but now i cant use an account i have had since childhood and have no way to pay the debt, all tho i dont know why jagex would alow the use of credit. im sure there is a decent reason for blocking my long time member account? please help! i miss my main.

20-Jun-2019 01:42:26 - Last edited on 20-Jun-2019 01:56:26 by godfall2k7

Spearmint30
Apr Gold Premier Club Member 2012

Spearmint30

Posts: 18,138Opal Posts by user Forum Profile RuneMetrics Profile
Hey there,

Jagex doesn't "allow credit", rather what likely happened is the result of the hijacker using fraudulent payment details which have been disputed by the true payment account holders.

First, you'll want to secure your computer, then secure your account to make sure the hijacker will be unable to access your account again.

Once you've completed those steps, check out the Settle an Unpaid Balance support article, noting the section: "Hijacker caused unpaid balance" to reach out to Billing Support.
Spearmint30

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20-Jun-2019 02:09:30

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