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Mobile users accounts Hijacked

Quick find code: 429-430-19-66068548

A1R3N91

A1R3N91

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Hello everyone,

First of all I would like to deter the usual responses which give advice how to secure your account from randoms on this forum.

WE NEED SUPPORT FROM JAGEX!! Please post your story in response to this thread if you have had similar issues.

Too many people are reporting the same issue, in that they log in, all their items of value are gone sometime after installing the mobile app.


I recently returned to OSRS after many years. A couple of months ago I have downloaded the Android OSRS and have been playing every now and then when I get time.

I hadn't logged in for approximately a week and a half, and discovered all of my gold was taken and valuable items. I also recall setting a bank pin before mobile was released, and somehow my bank pin was no longer active.

My last location where I had logged in was in Varrock, slaying guards to level my combat stats. This was not the case upon logging in this evening.


Upon reading policies, I can see that my items will not be returned. How is this fair on players, if it is indeed a security issue from their application? Jagex, I implore you to please look into this consistent issue..

16-Dec-2018 18:28:03

Beastboy†999

Beastboy†999

Posts: 57Iron Posts by user Forum Profile RuneMetrics Profile
So both of my avcounts have been hijacked and cleared this week. This first account was my main ZOCIETY PK(Beastboy 99) a maxed zerk. I have recently weny through a move and when I got to get I'm my account it said my password had been changed so I immediately appealed and regained access for about 4 days. I changed all the information from the password 5+ times to the email and the account name and linked my email to it. I receieved multiple emails of someome attempting to change all that information and then I had an email come saying my authenticator was turned off. Then I was signed off and JAGEX allowed them access. So I signed into my other account Beastboy 999 and they were on it clearing it. I made 10+ appeals begging jagex to lock it do something. (I have still not gained access back to this account) a week has gone by and I have been playing on my alternate Beastboy 999 and as of last night everything was fine. I woke up this Christmas day after doing presents with the family to now find my alternate account cleared now. I still have access to this account, but my G.E. History shows them selling everything I had. My accounts have my emails and my bank cards linked to them. One of which I can't even access anymore. Now to find my alternate hacked. Jagex has really let their systems. I PLAY SOLELY ON RUNESCAPE MOBILE. Tired of all the b.s.

25-Dec-2018 15:19:59

Xlo
Jul Member 2018

Xlo

Posts: 2,538Adamant Posts by user Forum Profile RuneMetrics Profile
Been playing mobile for 6 months, never been hacked. Possibility your phone has been keylogged (yes they have the technology). Run a virus scan (yes your phone can get viruses omg no way). If it was a problem with official app off apple store play store then Jagex would fix it and every mobile user would be affected not just a handful.
All it takes is going to a shady site for then to get into your device. Dont just protect your account protect all your devices as well.
~ Social Skillz:320-321-79-66044830

26-Dec-2018 11:29:30

Jon008
Aug Gold Premier Club Member 2018

Jon008

Posts: 10,239Opal Posts by user Forum Profile RuneMetrics Profile
Yea if you were hacked on mobile, you're doing something wrong and not going to the official sites. Even then, can you prove it was on mobile where your information was stolen. It could of been any number of websites designed to look like the official but wasn't and you entered your information. Always check the web address to make sure its the official site. Also the authenticator makes it very secure. Good luck. IF YOU'RE TIRED OF STARTING
OVER
, STOP GIVING UP

27-Dec-2018 16:40:21

Brferg55
Aug Member 2008

Brferg55

Posts: 2,087Mithril Posts by user Forum Profile RuneMetrics Profile
There are a lot of fake Facebook ads and messenger ads claiming to be runescape via ďsponsored adsĒ clicking results in a fake website, hopefully you didnít fall victim to that. You basically have to type runescape into the address bar, and make sure the app developer is jagex itself... never link anything, and never fall for give aways in the ge, theyíre always fake runescape websites.... when u type pass it saves it to someoneís desktop in notepad.

Unfortunate this happened to you.

Also, I donít think xxx sites hack runescape accounts or I wouldnít be here, unless they somehow had a phish advert also.

29-Dec-2018 23:23:53 - Last edited on 29-Dec-2018 23:24:32 by Brferg55

Brferg55
Aug Member 2008

Brferg55

Posts: 2,087Mithril Posts by user Forum Profile RuneMetrics Profile
Also... Iíve had viruses before and havenít changed my RuneScape pass... actually hundreds and hundreds. However these viruses werenít runescape related and I never got hacked.. so it might be something runescape related that virused you. Just saying

29-Dec-2018 23:27:53

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