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Uninstall/Install Problem

Quick find code: 429-430-874-66062481

99Cons

99Cons

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, basically I went to load into the mobile osrs app today, I got to a black screen which prompted it was going to the play store to update. It did nothing, so I entered it manually looking for an update, there wasn't one. So I pressed uninstall attempting to reinstall the game. For over twenty minutes now my play store has still read : uninstalling. I can't find the button to Install anywhere. Any suggestions? Thanks in advance.

* Update so the client has uninstalled from my device after a restart, but am now back to square one a black screen with a message saying : Old school RuneScape has encountered a problem. the client needs updating. Transfer to store page.
Once I am there , there is no update.

*ANDROID NOT IOS
Android 8.1.0
Razer Phone
Been trolling these forums since 02..

22-Nov-2018 15:01:14 - Last edited on 23-Nov-2018 00:18:46 by 99Cons

99Cons

99Cons

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
This fix didn't work for me, I followed them steps and got to the point of installing the update then couldn't progress past that as rs was already downloaded on my device Been trolling these forums since 02..

22-Nov-2018 18:09:51

99Cons

99Cons

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
It's been over 24 hours now still with no response from jagex or a moderator of some kind, are they even looking into this problem? As a frustrated player I'm wondering now about the loss of game time. I pay for a recurring subscription to the game, and am currently only able to play as a mobile user. If this continues I will be looking for some form of compensation even if only 24 hours membership this is something I've paid for and am unable to use due to no fault of my own.
Once again please can a member of the jagex team get in touch let us know what's going on and give us support or a fix for this problem.
Been trolling these forums since 02..

23-Nov-2018 12:46:28

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