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Mobile not working now

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Old Soviet
Jun Member 2018

Old Soviet

Posts: 265Silver Posts by user Forum Profile RuneMetrics Profile
Been using mobile for months now it says my device is not compatible with app what is going on here
I try to download again and it won't let me still says old-school beta

Can someone help ?
Runescape Player since 2001

23-Nov-2018 05:19:21

1nf3cti0n
Jul Member 2018

1nf3cti0n

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Old Soviet said:
Been using mobile for months now it says my device is not compatible with app what is going on here
I try to download again and it won't let me still says old-school beta

Can someone help ?
same problom..
for 2 days now..

23-Nov-2018 19:52:07

Tantza
Jun Member 2017

Tantza

Posts: 786Gold Posts by user Forum Profile RuneMetrics Profile
1nf3cti0n said:
Old Soviet said:
Been using mobile for months now it says my device is not compatible with app what is going on here
I try to download again and it won't let me still says old-school beta

Can someone help ?
same problom..
for 2 days now..


Same here and for probably thousands of other players as well..

I got Android 7.1.1 (Samsung Galaxy J5 2016) and been using OSRS (Beta) since 5.7.2018 already. Now after update, it started downloading the client n stopped with the error message: "Old School Runescape has encountered a problem. Your client needs updating. Opening store page..."

It didn't open the page and now when trying to search for "Old School Runescape" in Play Store, it's nowhere to be found. Tried deleting the beta version and search again, no such a luck.

Only way I found it, was through the browser and there it kept telling me that my device is not compatible with this version and wont let me download it, even though I have the latest Android updates (7.1.1, and it SHOULD BE working on 5.0 or newer) and was working perfectly for 4,5months before that update yesterday.

Please, could some Jmod react to this pretty common issue and hopefully look into it?

23-Nov-2018 20:25:32

Old Soviet
Jun Member 2018

Old Soviet

Posts: 265Silver Posts by user Forum Profile RuneMetrics Profile
Youngdadyg said:
Same Problem here, was able to play mobile till update. Now it says my device is not compatible. Why are the Jmods ignoring all the Posts and Feedback?



This is what I don't understand like cant they make a official statement its clearly not a isolated event....Like come on

I just hope its not some sort of scam that jagex is working with the phone companies in an attempt to make everyone go out and buy new phones

I have few friends who have no problems using a galaxy s8 those phones cost over $1000 like give me a break...


I hope some JMod realizes all these threads of people with the same problems and gives a response
Runescape Player since 2001

24-Nov-2018 01:15:43

Schpritz
May Gold Premier Club Member 2018

Schpritz

Posts: 11Bronze Posts by user Forum Profile RuneMetrics Profile
I join you guys, same problem...

I don't know how to reach them, there a email adress on the google play store, I wrote them and its just automatic reply telling you to check the faq...

This is an automated email from Jagex Games Studio.

To report any issues you encounter, and to provide feedback, please visit the Old School Mobile Testing forum on the Old School RuneScape forums.

You must first log in to the forums on the account invited to the beta in order to be able to access the Old School Mobile Testing forum.

We also welcome discussion on Twitter and Reddit. Please use #OSRSMobile while on Twitter and include ‘iOS Beta* in your Reddit posts’ subjects.

If you're trying to contact us about an account issue, please visit our online Support Centre where you will find solutions to most issues, as well as the best way to contact us for a speedy response.

Please note: This is an automatic system email, please do not reply to this message as your response will not be seen.

24-Nov-2018 01:35:08 - Last edited on 24-Nov-2018 01:36:22 by Schpritz

Old Soviet
Jun Member 2018

Old Soviet

Posts: 265Silver Posts by user Forum Profile RuneMetrics Profile
CM Neriphyra said:
Just a quick reply to let you know that we are passing this to the team and to thank you for these reports, everyone. :)


Thanks it's the first good news all day ... Cheers
Runescape Player since 2001

24-Nov-2018 07:37:48

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