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Update took away new armor

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Pet Succubus
Jun Member 2019

Pet Succubus

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
Literally as titled. Bought the new armor, logged out when i was wearing it, came back after update and BOOM, suddenly the armor is not unlocked and i have a premiere club token in my inventory. OKAY?! To make matters worse, you can't even use the token to unlock the armor from the summer deal. JAGEX, WHAT ARE YOU DOING

11-Jun-2019 03:37:48

Foxxie
Mar Gold Premier Club Member 2015

Foxxie

Posts: 2,039Mithril Posts by user Forum Profile RuneMetrics Profile
I don't really understand what you're talking about.
I'm going to assume you're talking about the Summer Special 2019 Dragonkin armour.
If so, it's stated in the news post here

"Are you a Premier Club Gold member? Then worry not, as you'll unlock the Dragonkin Imperial Set automatically as soon as you log in."


As you are not a Premier/VIP member, you'll have to purchase the special via the link at the bottom of the Summer Special 2019 page in order to receive the outfit.

Also just FYI it's a cosmetic outfit and will be found in the Wardrobe interface; not an actual item.

11-Jun-2019 04:05:25

Foxxie
Mar Gold Premier Club Member 2015

Foxxie

Posts: 2,039Mithril Posts by user Forum Profile RuneMetrics Profile
Again, I don't understand.
You bought the outfit? It wasn't (and still isn't) available for sale and it was only put in the game after todays update. There was no way to get it beforehand.

The only way to attain the item is by purchasing the summer special.

11-Jun-2019 04:51:27

RiDaku
Oct Gold Premier Club Member 2012

RiDaku

Posts: 5,650Rune Posts by user Forum Profile RuneMetrics Profile
Foxxie said:
I don't really understand what you're talking about.


Not really sure what's hard to understand. They bought the Summer Special package, unlocked the Dragonkin Imperial set, and upon logging out and back in, the armor wasn't available on their account anymore. Also weirdly is that they have a Premiere token, when their badge isn't premiere - as ours is, Foxxie. The premiere token doesn't offer access to the Imperial Dragonkin armor either.

This seems like a pretty serious bug that's going in two directions. Denying access to one promised piece of content, and providing access to one exclusive piece of content.
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11-Jun-2019 04:53:07

RiDaku
Oct Gold Premier Club Member 2012

RiDaku

Posts: 5,650Rune Posts by user Forum Profile RuneMetrics Profile
Tophurious said:
so you used a premier token that you saved from last year? probably aren't meant to be able to purchase this outfit with a premier token sadly.


Uuuuuhhhhh--- that's not even remotely what they said, like, not even close. They bought the summer special, unlocked the outfit, relogged, the outfit was gone, and then they were given a premiere token that can't be used for this outfit.
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11-Jun-2019 05:52:54 - Last edited on 11-Jun-2019 05:53:35 by RiDaku

Tophurious
Dec Gold Premier Club Member 2014

Tophurious

Posts: 8,553Rune Posts by user Forum Profile RuneMetrics Profile
RiDaku said:
Tophurious said:
so you used a premier token that you saved from last year? probably aren't meant to be able to purchase this outfit with a premier token sadly.


Uuuuuhhhhh--- that's not even remotely what they said, like, not even close. They bought the summer special, unlocked the outfit, relogged, the outfit was gone, and then they were given a premiere token that can't be used for this outfit.


i don't see summer special anywhere in the opening post. perhaps you could quote it for me? i know people were accidentally allowed to use tokens to buy the outfit last week but they were removed from accounts and tokens were refunded.
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11-Jun-2019 06:40:58

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