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FAO: Web Team, RE: lawcontact

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Iceberg

Iceberg

Posts: 19,477Opal Posts by user Forum Profile RuneMetrics Profile
Just looking to get some clarification.

Historically the Jagex website mentions that the lawcontact email is to be used only by law enforcement officers who can prove their identity.

The Contact Us page states:

Original message details are unavailable.
Government Agency

If you are a governmental Law Enforcement agency in need of further assistance then please use: lawcontact@jagex.com

Please be aware that this address is to be used ONLY if you are a bona fide law enforcement officer, and are able to provide proof as to your identity.

This email is not to be used to contact us regarding any other issue. If you choose to use this email address to contact us, but you are unable to provide us with proof as to your identity, we will be unable to respond to your email.


However, the Terms & Conditions state:

Original message details are unavailable.
3. Applicability of the terms and conditions

Please read these terms and conditions carefully. It is a condition of your use of a Jagex Product (whether or not you are a Subscriber) that you accept these terms and conditions in full. If you don't agree with any part, please do not use the Jagex Product.

If you have any questions about these terms and conditions, please contact us via email at lawcontact@Jagex.com and do not use the Jagex Product until you are satisfied with and can accept these terms and conditions in full.



The T&C were updated in May this year, so would I be right in assuming that the lawcontact email is now also open for those who have queries regarding the T&C? I'm just wondering if perhaps one of these pages is out of date?


Thanks!
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10-Aug-2018 00:33:09 - Last edited on 10-Aug-2018 00:33:48 by Iceberg

Iceberg

Iceberg

Posts: 19,477Opal Posts by user Forum Profile RuneMetrics Profile
Leigha523 said:
That is a good question. I will raise this and see if I can get an answer.
Thanks!

I don't need to use the email myself but it would be good to know if we can now refer players with questions on the T&C to refer to said email without needing to be law enforcement officers. :)
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14-Aug-2018 10:12:36

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