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Twitch prime issue

Quick find code: 278-279-29-66030417

DonxSolo

DonxSolo

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I've done the payment, confirmed the loot, and got the message saying everything is on my account, but I haven't received any of the items/chests/keys. I tried diango and nothing there either. can someone please fix this?

28-Jul-2018 20:36:09

Leigha523

Leigha523

Local Moderator Posts: 542Steel Posts by user Forum Profile RuneMetrics Profile
If you haven't tried already, then log out and then back in. Sometimes a good refresh helps.

Your keys should automatically show in TH.

You should have 2 chests in your backpack that you have to open.

You can find the Umbral Crassian Companion Pet under your customisations/pets tab.

Umbral Armour & Flame Blade Weapon are under your Customisations/wardrobe tab.

And the Rune coins should be automatically added as well.
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28-Jul-2018 20:57:09

DonxSolo

DonxSolo

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
i've tried re-confirming the loot + linking the accounts, i've logged in and out multiple times, i even restart my cp just for the hell of it. nothing is working and i most definitely got the finally confirmation box saying the items are on my account now.

28-Jul-2018 21:13:06

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