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2 months+ VIP access limbo

Quick find code: 278-279-737-66063669

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Gleothain
Apr Gold Premier Club Member 2011

Gleothain

Posts: 339Silver Posts by user Forum Profile RuneMetrics Profile
For some absurd, code-spaghetti reason, access to 2018 VIP forums is not linked to the forum badge, but rather is a manual admission process based out of a Community Forum thread. And this would be a passable, albeit awkward workaround, if you actually did maintain that thread.

It's been more than TWO MONTHS since anyone has been added, more than 20 pages of people wanting access. For the past week, it's also been growing with people requesting access to the 2019 forum, as there's been no communication as to how that access process will be.

This is not acceptable, Jagex. This is a part of the service you market and charge for, and it's not good enough to have a half-assed, manual workaround to a self-created problem and then just abandoning it.

20-Nov-2018 15:45:03

Park Junsoo
Feb Gold Premier Club Member 2016

Park Junsoo

Posts: 1,600Mithril Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
For some absurd, code-spaghetti reason, access to 2018 VIP forums is not linked to the forum badge, but rather is a manual admission process based out of a Community Forum thread. And this would be a passable, albeit awkward workaround, if you actually did maintain that thread.

It's been more than TWO MONTHS since anyone has been added, more than 20 pages of people wanting access. For the past week, it's also been growing with people requesting access to the 2019 forum, as there's been no communication as to how that access process will be.

This is not acceptable, Jagex. This is a part of the service you market and charge for, and it's not good enough to have a half-assed, manual workaround to a self-created problem and then just abandoning it.

Not sure whats wrong with the 2018 forums, but the 2019 they are trying a new system. Either they're manually adding people by looking at those players who purchased it, or it is an attempt to automatically add players as it goes.
If it is either or, I got added pretty fast (partially because I bought VIP like a few minutes after it went live)
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Back to the 2018 forums, it's all manual. Can't blame them.
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Having access linked to a specific forum badge is worse than it sounds, there would be a lot of work arounds for that, and by that I mean, they would be needed to be denied access to say the 2016/2017 vip forums (before that and 2018 if they purchased 2019). It's more complicated than it sounds.
Hey dere minna-san (everybody)
!
Happy
(insert prefix here)day
!
From your friend,
Qhi

20-Nov-2018 20:39:48 - Last edited on 20-Nov-2018 20:42:43 by Park Junsoo

Gleothain
Apr Gold Premier Club Member 2011

Gleothain

Posts: 339Silver Posts by user Forum Profile RuneMetrics Profile
I bought 2019 VIP within the release day, and I don't have access to the 2019 forum. I've no clue how this year's system works. I also have no idea about the inner workings of the forum itself, but the manual addition of players seems like a poorly thought out design from the start.

Original message details are unavailable.
Back to the 2018 forums, it's all manual. Can't blame them.

Who else is there to blame?

EDIT: I might also add - I've tried raising this topic in the thread itself, on reddit, messaging the mods directly... No reply. None.

20-Nov-2018 23:36:46 - Last edited on 20-Nov-2018 23:43:00 by Gleothain

FiFi LaFeles
Dec Member 2015

FiFi LaFeles

Posts: 19,637Opal Posts by user Forum Profile RuneMetrics Profile
Getting access to the VIP Forum has been a problem, on and off, all of 2018.
Caretaking has been haphazard and many threads (and within other threads) have seen people complaining that they are not getting what they were promised and what they have paid for.

You are missing very little by not getting access. I bought VIP a few years ago (even then, waited several weeks for access). The competitions that were supposed to be run on a regular basis were not. I believe the last one never actually happened at all.

Unless things have changed very dramatically, the Forum is sparsely populated and consists mainly of one-word exchanges.

I didn't bother buying VIP again.
Le Chat Guerrier

Bwian's Towel & Grief Shop

21-Nov-2018 00:17:14

Draco Burnz
Dec Gold Premier Club Member 2011

Draco Burnz

Posts: 65,192Emerald Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
I bought 2019 VIP within the release day, and I don't have access to the 2019 forum. I've no clue how this year's system works. I also have no idea about the inner workings of the forum itself, but the manual addition of players seems like a poorly thought out design from the start.


I seem to have access to the forum and i didnt post on any thread as there isnt one.

Not yet at least.

Mod Shauny confirmed that access is automated:

Mod Shauny said:
About as automated as I could make it that is, seems to be working!
Draco Burnz
True Collector of Cosmetics
7th year VIP 2013-2019

Support and

21-Nov-2018 02:09:20 - Last edited on 21-Nov-2018 02:40:47 by Draco Burnz

Draco Burnz
Dec Gold Premier Club Member 2011

Draco Burnz

Posts: 65,192Emerald Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
EDIT: I might also add - I've tried raising this topic in the thread itself, on reddit, messaging the mods directly... No reply. None.


Maybe due to the fact that the access thread isnt the place for discussions but only asking for access.
Draco Burnz
True Collector of Cosmetics
7th year VIP 2013-2019

Support and

21-Nov-2018 21:26:05

Gleothain
Apr Gold Premier Club Member 2011

Gleothain

Posts: 339Silver Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Original message details are unavailable.
EDIT: I might also add - I've tried raising this topic in the thread itself, on reddit, messaging the mods directly... No reply. None.


Maybe due to the fact that the access thread isnt the place for discussions but only asking for access.


Yes, so I just amended my request for access to point out the time gap since last addition round. I didn't try to convert the thread into something it isn't. Do you have any suggestions for where I'd get a reply, though? The on-site support pages just send me in circles...

22-Nov-2018 17:39:40

Yusou Bhoroi
Dec Gold Premier Club Member 2017

Yusou Bhoroi

Posts: 8,486Rune Posts by user Forum Profile RuneMetrics Profile
It's not on the list, for me, either (2019 Premier memb).

Which of us bough in-game, via bonds, and which bought irl?
(this may be a factor - if it is, it would help them identify the bug)

I bought mine in-game.

22-Nov-2018 20:16:30

Gleothain
Apr Gold Premier Club Member 2011

Gleothain

Posts: 339Silver Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Which of us bough in-game, via bonds, and which bought irl?
(this may be a factor - if it is, it would help them identify the bug)


I bought mine in-game via bonds, no access to 2019 forum yet. (Also still no access to 2018...)

25-Nov-2018 21:13:35

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