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My account was deleted?Thread is locked

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Aggroblut
Jun Gold Premier Club Member 2016

Aggroblut

Posts: 890Gold Posts by user Forum Profile RuneMetrics Profile
Lord Roast said:
Was this ever solved??? This same exact scenario appears to have happened to a friend of mine. I was there when his original account was created (over 15 years ago) and it has been taken off of my friends list/replaced with #(randomCharacters) and he cannot login or recover to his original email address. I have a very old account as well, and actually have a few of those random character names in my friends list. I am happy to share any info that might be helpful. Can I put him in touch with an actual person to resolve this?
Due to character name inactivity cleanups, a character name may is released back again to the public, however, this doesn't affect the account itself (stats, bank, etc.) in any way. As Mod Rebel said please follow the instruction in this article on the Runescape support centre: https://support.runescape.com/hc/en-gb/articles/206811825-Forgotten-login
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16-Mar-2018 13:37:38 - Last edited on 16-Mar-2018 13:40:20 by Aggroblut

ChickenThygh
Aug Member 2019

ChickenThygh

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Dear friend, the same happened to me and my account Iuri Iron. I was all happy to come back to runescape with my first account ever, which I played for a few years, and then I log in and the account is on tutorial island with no name and nothing else. I would like to know what happened and if it is reversable what you have done...
Please adress this issue, thank you.

07-May-2018 16:08:11

Aggroblut
Jun Gold Premier Club Member 2016

Aggroblut

Posts: 890Gold Posts by user Forum Profile RuneMetrics Profile
ChickenThygh said:
Dear friend, the same happened to me and my account Iuri Iron. I was all happy to come back to runescape with my first account ever, which I played for a few years, and then I log in and the account is on tutorial island with no name and nothing else. I would like to know what happened and if it is reversable what you have done...
Please adress this issue, thank you.
I could image you logged into Old School RuneScape and expected your stats from your RuneScape 3 profile. May it's important to note that Old School RuneScape has its own game profile and there are no imports from former times.
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07-May-2018 20:06:35

Mod Lyon

Mod Lyon

Jagex Moderator Forum Profile Posts by user
Going to lock this to prevent it being continually bumped & replied to every few months.

For anyone who is having trouble returning and feels this situation applies to them, visit this Support Center article which can provide advice on recovering your correct account.

If that isn't sufficient, you can post in the Community Led Account Help forum where players & JMods can assist. Posting in Website & Forums is redundant as the majority of JMods posting here are in the Website team, who cannot help with account queries and can only move your post there.

Thanks,
Mod Lyon
Jagex Web Team

Twitter - @JagexLyon

03-Aug-2018 10:25:29 - Last edited on 03-Aug-2018 10:26:26 by Mod Lyon

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