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Jagex Email Hack/Scam?

Quick find code: 317-318-780-66114323

Mar Nib
Sep Member 2016

Mar Nib

Posts: 481Silver Posts by user Forum Profile RuneMetrics Profile
I’ve received an email from “noreply@jagex.com” I’ve logged into both my account since then on a different device and looked at the status of my account and nothing ha changed? Can anyone confirm if this is a scam/hack email?

03-Aug-2019 18:40:59

ZeeZee
Jun Member 2019

ZeeZee

Posts: 378Silver Posts by user Forum Profile RuneMetrics Profile
Although that is the right sender address, it's definitely still possible that it's a phishing e-mail as some hackers can fake the sender address. To be safe I would advise not to click on any of it's associated links or anything and just keep doing what you're doing by logging in directly through the website.

There's a sticky on the forums that deals with phishing that you can read up on. Here is the QFC: 408-409-117-66094339

There's also a support page on the main website that addresses the topic as well:
https://support.runescape.com/hc/en-gb/articles/115001257125

Hope that helps!
~ZeeZee~

03-Aug-2019 19:10:42 - Last edited on 03-Aug-2019 19:15:35 by ZeeZee

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
Hi Mar Nib.

Does the email have a 'cancel' option? If so, it is definitely a fake email NOT sent by Jagex. Jagex emails do not have a 'Cancel' option.

Please see the pages ZeeZee mentions for advice on recognising phishing websites and emails.
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03-Aug-2019 21:35:46

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