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Fix Security this isn’t fair

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KguyCool
Nov Member 2018

KguyCool

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I’ve been around in this game for a long time and I’ve had many accounts but this takes it all. So I have all the security I could have for my account and I log in today to see I’m missing my whip, I sign into My bank to find all my items and money gone and nothing worth selling. With almost 80 days of members left what should be the point of playing? Cool I have stats but someone gets all my items and enjoys their play time while I can’t even bare signing in? Fix this or figure out what happened... it’s not fair. See you later.. maybe.

06-Aug-2019 21:47:13

ZeeZee
Jun Member 2019

ZeeZee

Posts: 378Silver Posts by user Forum Profile RuneMetrics Profile
Sorry to hear you were hacked. Losing everything can be extremely demotivating so I understand your frustration. The first thing you have to do is resecure your computer and your account. I'm assuming since you said your account has all the security options that you have authenticator, a bank pin, a secure contact e-mail, and that you semi-regularly change your password. If not I would highly advise doing all of those things in the future, but since you said you have all the security options, I'll skip going into more detail about those security measures.

The first thing I would advise is to ensure your computer isn't compromised. Often times players with excellent account security who still get hacked have had their computer compromised by a virus, malware, or something that can collect your password, bank pin, etc. This can enable a hacker to have access to almost all the information necessary to bypass your account security. Because of this, you should scan your computer for viruses immediately and make sure your computer is not compromised.

After you have ensured that your computer isn't at risk, then I would advise resecuring your account by changing your password, your pin, and re-enabling authenticator. Also, make sure that the e-mail tied to your account is secure. I would highly advise changing your e-mail password and also if available, using an authenticator for your e-mail as well. An insecure e-mail puts your Runescape account at risk. All these steps need to be taken as soon as possible or you risk losing access to your account again.

That said, there are some things that can be done on Jagex's end to increase account security and they are aware of these issues and are actively working towards improving them. You can read more about that in this newpost:

https://secure.runescape.com/m=news/c=c2SbXAGsnsc/player-support---account-security-blog?oldschool=1

Once again, sorry to hear you were hacked; I hope you find this information useful.
~ZeeZee~

06-Aug-2019 22:37:59 - Last edited on 06-Aug-2019 22:45:40 by ZeeZee

ZeeZee
Jun Member 2019

ZeeZee

Posts: 378Silver Posts by user Forum Profile RuneMetrics Profile
I would encourage you to keep playing. The fact that you're upset shows that you care a good deal about the game to begin with so I think you'll still enjoy it if you choose to continue. This is definitely a setback and an unfair one at that, it's not like you just lost it all staking or something, so I definitely feel for you.

This might be a good time to try out Ironman Mode or something too, you never know, you might really like it and there's not really a better time to start than when you're at rock bottom.

If Ironman isn't your thing, you could start rebuilding your bank. With your stats you're in a good position to rebuild through slayer or even something like Barrows. You could also collect Mort Myre Fungus for a few hours and you'll have enough to get a whip again. You could also do some questing and unlock some high level content like Rune Dragons, Zalcano, or The Gauntlet.

There are a ton of things to get you back into the swing of things but the hardest part is just taking that first step. Choose something and don't look back. :)
~ZeeZee~

07-Aug-2019 00:16:24 - Last edited on 07-Aug-2019 00:17:22 by ZeeZee

Mr 2 Shot

Mr 2 Shot

Posts: 14Bronze Posts by user Forum Profile RuneMetrics Profile
That's not Jagex's fault, you probably clicked some Phsing link, or downloaded some malware obviously. No bank pink or account security will be able to stop it when your machine is infected and they have access to your key strokes. That's the only way that happens.

07-Aug-2019 00:18:21

weston btw

weston btw

Posts: 1,426Mithril Posts by user Forum Profile RuneMetrics Profile
Mate, Woox isn't quitting and there are no giveaways. I would much rather anyone PK in game than do so irl. If you wanna get it out, do it on an online platform please. I don't want anyone getting harmed physically. :(

07-Aug-2019 02:02:18

Pelaaja1
May Gold Premier Club Member 2013

Pelaaja1

Posts: 3,059Adamant Posts by user Forum Profile RuneMetrics Profile
Its your job to keep your account secure as possible. Jagex has gave you the tools, just like most email providers. Bank pins.. rs authenticator..2-step verification on your email. Use some common sense and your account will stay yours for years to come.

07-Aug-2019 20:43:20

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