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Forgot my passwords altogether

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Asahel Frost

Asahel Frost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
Hi Bruur.

To change the registered email without access to the current email, you have to recover the account. Follow the steps on the second half of this support page:
Forgotten registered email

You will need to provide enough information to ahow that you created the account originally.

If the recovery request is successful, the registered eamil will be set to the new email you give on the recovery form.

Please note that changing the registered email will not change the login name - that never ever changes.
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12-Jul-2019 10:08:39

Asahel Frost

Asahel Frost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
On the page where it says it has sent an email to the registered email account, click the "I don't have access to that email address" link, and fill in the form with as much information about the account as you can. Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
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12-Jul-2019 10:23:40

Asahel Frost

Asahel Frost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
Skod River said:
Open client , type your login in and then press on forgotten login , then say no to the email part
The account recovery flow changed some months ago, and it no longer asks about the registered email address before sending the password reset link.
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12-Jul-2019 10:24:56

Asahel Frost

Asahel Frost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
Authenticator doesn't show that you own the account, only that you've had recent access to the account, and a hijacker would have access.

To recover a Runescape account, you need to provide information about the account's creation and early history, which they can match against information stored on the Runescape account. There's advice on filling in the form here:
Denied password resets

Was the account created before or after November 2010?
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12-Jul-2019 11:13:35 - Last edited on 12-Jul-2019 11:14:38 by Asahel Frost

Asahel Frost

Asahel Frost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
Ok, so the login name will be an email address.

Note that the login name for a Runescape account never changes, even if you change the registered email.
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12-Jul-2019 11:26:24

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