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Really?

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TribridVoid

TribridVoid

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I mean really? I don't come back to the game in a ton of time and when I do log back to one of my emails one of my accounts has been stolen and banned for using macros something I never did

https://imgur.com/a/S4MKVmn

And then I try appealing to the ban and i get this feedback?

https://imgur.com/RaZXRFv

Really? I NEVER DID THIS WTF
WHY ARE MY ACCOUNTS UNDER THE RADAR WTF.

28-Jul-2019 11:54:38 - Last edited on 28-Jul-2019 12:06:40 by TribridVoid

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,828Opal Posts by user Forum Profile RuneMetrics Profile
Hi TribridVoid.

The email you shared the screenshot of is a fake email not sent by Jagex. Do not click any links in the email.

Please secure your PC, email and Runescape accounts using the advice here:
Security
Keeping your email secure

Have you checked the Account Status section of the website Account page to see if the account is really banned? There's a link to the Account page top right of this page.

PS
You include an imgur image like this:
[imgur src=YFS2TSW.png]
Right click the image in imgur, and select "Display in a new tab" to get the image file name.
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

28-Jul-2019 12:00:45 - Last edited on 28-Jul-2019 12:09:31 by Asahel Frost

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,828Opal Posts by user Forum Profile RuneMetrics Profile
What's the reason for the ban, given in the Account Status section of the website Account page? Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

28-Jul-2019 12:13:20

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,828Opal Posts by user Forum Profile RuneMetrics Profile
Ban appeals are taking a few days at the moment, though it could be up to 14 days.

You will get an email and a message to the Runescape account's message centre inbox.
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

28-Jul-2019 12:31:39

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28-Jul-2019 13:54:47

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