Hello jagex, a few days ago i was at the moss giants in the edgeville dungeon and when i logged in this morning i was apparently at the bank in the west of yanille. I had 1.2M in my bank with full Rune, about 3k air and fire runes that were stolen. Is there any way to recover my stuff?
Jagex won't return items when your account has been hijacked.
You should however secure your account with a new password and two-step authenticator. Also make sure you scan your computer for any malware and never enter your password anywhere else than the official website. Never click links from a third party.
Jagex are unable to refund any lost or stolen items, there isnt much you can do apart from ensuring that your account and computer are secure and rebuilding back the items that were lost. You can find information on how to secure your account and computer by reviewing these articles, they provide useful information on how you can keep your account and computer secure. Make sure to secure your computer first, and check your computer security, once this is done be sure to securing your account.Jagex Verified Community Helper LODJ RS3 Division