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Edited. Suspect Fake E-Mail.

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18-Jun-2019 09:41:41

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18-Jun-2019 10:42:53

Tuffty
Jan
fmod Member
2003

Tuffty

Forum Moderator Posts: 137,325Ruby Posts by user Forum Profile RuneMetrics Profile
Hello. I hid your post and edited the title as I suspect it's fake.

If the E-Mail said Dear Roverius it might be ok. If it said Dear Player or Hi, then it's VERY suspect as Jagex know who you are.

I would be very cautious of clicking any links on the E-Mail as I suspect they may hack you. So best
not
too click any.

You can ask further questions if you want.

If you want you could forward the E-Mail to Jagex so they can review it. E-Mail is:-
reportphishing@jagex.com

This may also help. https://support.runescape.com/hc/en-gb/articles/115001257125-Suspicious-emails
Comprehensive Account Security
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18-Jun-2019 10:51:55

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,384Opal Posts by user Forum Profile RuneMetrics Profile
Hi there.

There is also an excellent forum thread with advice on recognising fake emails here:
Is this a Jagex email? [Info]

I didn't see your original post, but if the email was saying your password had been reset or the registered email changed, and it had a 'cancel' button and/or link, then it is definitely fake. Jagex emails do not have a 'cancel' option.

There are also fake "Summer Special"/"Wheel of Fortune" emails doing the rounds at the moment - do not click any links as they will try to phish your login details.
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18-Jun-2019 11:19:18 - Last edited on 18-Jun-2019 15:32:19 by Asahel Frost

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,384Opal Posts by user Forum Profile RuneMetrics Profile
First of all, please secure your PC, email and Runescape accounts using the advice here:
Security Help
Keeping your email secure

I'm afraid Jagex do not return items lost to hijackers. That policy, and the reasons behind it are explained here:
Lost Items

There are money-making guides on the Wikis to help you rebuild your bank:
https://runescape.wiki/w/Money_making_guide

https://oldschool.runescape.wiki/w/Money_making_guide


With your RS3 levels, mining dark animica is a good AFK way to make money.
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18-Jun-2019 16:04:54 - Last edited on 18-Jun-2019 16:05:13 by Asahel Frost

Skod River
Nov Member 2009

Skod River

Posts: 6,583Rune Posts by user Forum Profile RuneMetrics Profile
Well if you didn't give them all those details , then would i really suspect that something odd was hiding in that link you pressed on , meaning when you did press that , did you open your system for the hijacker.

That is why pressing link are so bad , if you don't know why you got it or requested it. ;)

Follow Asahel Frost advices and your account will be secured again :)
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18-Jun-2019 17:01:46

Kandoruus
May Member 2018

Kandoruus

Posts: 324Silver Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Well, my account is even protected with the authenticator.
The website also was https://Runescape........

How to got past my authenticator puzzles me.


That may mean they got your email login information too so they could cancel the authenticator. I suggest changing those credentials and enabling two factor identification on there as well.

18-Jun-2019 17:06:32

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,384Opal Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
How to got past my authenticator puzzles me.
If they phished a code from you, they can use that to trust their own PC for 30 days, as long as they use the code within a few minutes of you typing it in. In that case, Authenticator will still be active, and still accepting codes from your Authenticator app.

If Authenticator was disabled, then they have access to your email account, so make sure that is secure by changing the password and setting up 2FA.
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18-Jun-2019 17:17:50 - Last edited on 18-Jun-2019 17:19:00 by Asahel Frost

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