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merkle94
Jun Member 2019

merkle94

Posts: 25Bronze Posts by user Forum Profile RuneMetrics Profile
My account had a google authenticator which I set up on my old phone which has broken and I cant generate a new code because it's on that phone. I tried to disable the authenticator but the problem is this account was set up in my old email account which I no longer use so I cant get into it because I've forgotten all my details for It. I'm.so pissed off I cant get into my account on the mobile app as that is all I play on. I cant change email because it requires me to get onto my old account so I'm stuck and I dont know what to do someone help please

15-Aug-2019 20:52:56

AsaheláFrost
Dec Member 2007

AsaheláFrost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
Hi merkle94.

To change the registered email without access to the current one, you have to recover your Runescape account.

Follow the steps on the second half of this support page. You will need to provide enough information to show that you created the account. If the recovery request is successful, the registered email will be set to the new email you put on the recovery form.
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Twitter: @JagexHelpFrost
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15-Aug-2019 20:56:59

merkle94
Jun Member 2019

merkle94

Posts: 25Bronze Posts by user Forum Profile RuneMetrics Profile
I have access to my account as I'm logged in now on the forums I just cant log in on the app itself because of the author authenticator needing a code which I cant get because it was set up on my iPhone

15-Aug-2019 21:11:34

SkodáRiver
Nov Member 2009

SkodáRiver

Posts: 7,150Rune Posts by user Forum Profile RuneMetrics Profile
Your problem is that you don't have full control of the account , since you dont have access to the email , which your account was registered to.

So you need to follow Asahel's advice , since you need to prove you are the creator of the account before they will do any changes.
Clan : Order Of Adventurers

FriendsChat : Ooa team

15-Aug-2019 21:14:50

AsaheláFrost
Dec Member 2007

AsaheláFrost

Posts: 13,659Opal Posts by user Forum Profile RuneMetrics Profile
merkle94 said:
I have access to my account as I'm logged in now on the forums I just cant log in on the app itself because of the author authenticator needing a code which I cant get because it was set up on my iPhone
Before Jagex will change the registered email for you, you have to show that you created the account originally. The only way to do this is by filling in a recovery form.
Glad to be of service :) (Powered by GPPÖ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

15-Aug-2019 21:17:30

SkodáRiver
Nov Member 2009

SkodáRiver

Posts: 7,150Rune Posts by user Forum Profile RuneMetrics Profile
Press on that "Orange" this support page , in Asahel's first reply to you :) Clan : Order Of Adventurers

FriendsChat : Ooa team

15-Aug-2019 21:28:34 - Last edited on 15-Aug-2019 21:28:59 by SkodáRiver

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