Running into an issue

Quick find code: 408-409-562-66108009

Jun Member 2019


Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Ran into an issue multiple times. My game would disconnect and all my items would be missing. This has happened 3 times. Not quite sure what to do.

If a mod could help, it would be greatly appreciated.

This is happening in OSRS

28-Jun-2019 04:29:36

Jack Flac

Jack Flac

Posts: 5,136Rune Posts by user Forum Profile RuneMetrics Profile
That sounds like maybe somebody else has managed to gain access to your account details. They boot you off your account then get on it and trade everything away.

Do a full system scan to check for keyloggers/ other virususes, then change your account details. Password, Registered email, make sure you have authenticator set up on both your email and RS account, the works.
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28-Jun-2019 06:17:58

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,674Opal Posts by user Forum Profile RuneMetrics Profile
Hi swana3715

Please follow all the advice linked by ToP BaSS. You have a gap in your security somewhere, so you need to make sure your PC, email account(s) and Runescape account are all secure.

Just enabling Authenticator on your Runescape account is no good if your email account is insecure.

I'm afraid Jagex do not return items lost to hijackers. That policy and the reasons behind it are explained here:
Lost Items
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29-Jun-2019 17:39:44

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