If they can't log in because the hijacker has changed the password and/or the registered email, then they can recover the account using these steps: Hijacked account
I'm afraid Jagex do not return items lost to hijackers. That policy, and the reasons behind it are explained here: Lost Items
The mute will be a temporary mute imposed because the account was being used to advertise the same phishing video.
You should report videos like this to YouTube. Use the "Spam or misleading" option, then choose "Scams/fraud", and check the "This applies to links within the video description", click NEXT, put a brief description of scam and submit the report.
You can also report the phishing website to Jagex by emailing
and they'll investigate, though I reported this particular video and website yesterday.
Yes, YouTube are distresssingly slow at taking videos like this down Glad to be of service (Powered by GPP™ - Share and Enjoy!)
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- Last edited on 08-Jul-2019 13:24:42 by Asahel Frost
I've had to hide your post because you included a link to a phishing video; however, Asahel Frost has still been able to give you great advice about the next steps for your friend. Also, thank you for helping your friend!
all the best as you continue to explore the game and the forums
We'll let you skip puzzles when you let us skip bosses. ~Foxxie