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Quick find code: 408-409-582-66108286

Skulpture
Sep Member 2018

Skulpture

Posts: 1,277Mithril Posts by user Forum Profile RuneMetrics Profile
Dear Jagex,

I am hoping you can help me with keeping my account, i created this character in 2003 with an email address i sadly have no access to. I enabled an authenticator some point in 2017 and this week i have purchased a new mobile phone and in my attempt to move the authenticator onto my new phone i need to access that original email to do so. I will be locked out of the account within the next couple of weeks when it prompts the monthly authenticator. :(

I have tried the account recovery for both OSRS and my email but as you can imagine it's difficult trying to remember details from 15+ years ago, especially since moving house approximately 7 times in those 15 years.

I can provide details of internet providers for the last 10 years and transaction ID's for membership from 2017 (Possibly further if request bank statements), formal ID and anything else you may require to prove this account is mine.

Please help me recover my account, not only have i put a lot of time into this but it also holds sentimental value as i have played since classic RS.

Kind regards

Skulpture

30-Jun-2019 11:10:48 - Last edited on 30-Jun-2019 11:12:34 by Skulpture

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,631Opal Posts by user Forum Profile RuneMetrics Profile
Hi Skulpture.

How quickly do the replies to your recovery requests come back? Are they immediate, or does it take an hour or so?
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30-Jun-2019 12:02:07 - Last edited on 30-Jun-2019 12:02:36 by Asahel Frost

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,631Opal Posts by user Forum Profile RuneMetrics Profile
If the replies are not immediate then the form will have reviewed by a jmod, and they will have put feedback in the reply, saying what information needs to be improved, so be sure to read that. Include the extra details they ask for on your next recovery form.

There's advice on filling in the form here:
Denied password resets
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

30-Jun-2019 12:28:42

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