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Unable to change email

Quick find code: 408-409-601-66108161

Asahel Frost

Asahel Frost

Posts: 13,674Opal Posts by user Forum Profile RuneMetrics Profile
Avoid using VPN, a mobile phone or other 'anonymous' IP to submit the form. The PC you normally use to play the game is best.

Make sure the login name is correct, so that the information you give is matched against the right account. For an account created before November 2010, the login name will be the account's first ever display name.

You should have at least one correct password, plus correct information in 2 or 3 of the other boxes for the best chance of passing the automatic checks.

There's more advice on filling in the recovery form here:
Denied password resets
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FC: SilverScaper

29-Jun-2019 17:21:09

Asahel Frost

Asahel Frost

Posts: 13,674Opal Posts by user Forum Profile RuneMetrics Profile
You will need to provide enough information to show that you created the account originally in order to recover it.

Go to this support page:
Forgotten login
Click the "Still stuck?" button, answer 'No' to the next two questions, then click the "Maybe we can help" button. Fill in the form with as much info about the account as you can.
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

29-Jun-2019 17:31:15

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