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Hacked Account

Quick find code: 408-409-682-66106499

Iceberg

Iceberg

Posts: 19,477Opal Posts by user Forum Profile RuneMetrics Profile
Hey Darrens,

Best to guide them through the Denied Password Resets page for advice on how to recover their account. Unfortunately if they're not providing enough information then the account won't be returned to them, but they should keep trying to remember as much information as they can - they have to prove they are the genuine account owner after all!

Is the recovery submitted being returned as denied instantly? If so then unfortunately they are not providing enough information for the system to recognise it as a valid recovery attempt. If it takes some time before a response is given then they should be close but just need to provide that little extra information.
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Iceberg
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19-Jun-2019 20:43:23

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