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Not getting Twitch items

Quick find code: 408-409-873-66111157

Graybabe
Jun Gold Premier Club Member 2017

Graybabe

Posts: 227Silver Posts by user Forum Profile RuneMetrics Profile
I have gone through the website made sure my account was connected to twitch, I have gotten the pop up saying my items are now available in game, but I never seem to actually get the items in game. I missed out entirely on the last offer because of this and now the new one for today is doing the same thing. I have completely logged out of the game and come back and still nothing is showing up. I don't understand what I could be doing wrong that I am not getting these items even though it says directly in the web browser that they should be available to me.

16-Jul-2019 21:01:40

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,631Opal Posts by user Forum Profile RuneMetrics Profile
Hi Casey343.

None of the rewards are actual items. They are unlocks in the wardrobe interface, so check there for the umbral outfit and the umbral pets.
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16-Jul-2019 21:15:48

Frisky Lynxi
Dec Gold Premier Club Member 2018

Frisky Lynxi

Posts: 48Bronze Posts by user Forum Profile RuneMetrics Profile
Im having the same problem as well I say email twitch about this maybe they can help? soem 1 got their stuff with in 5 seconds
99 FIREMAKING
99 COOKING+RAMSEY PET
Morty Pet at 6.4m XP
99 DEFENCE

16-Jul-2019 22:21:14

Lonrexios
Jun Member 2019

Lonrexios

Posts: 48Bronze Posts by user Forum Profile RuneMetrics Profile
I am also getting this issue. My account has been linked to Twitch for 10 months now and I was able to get the free month of members and the two Umbral Chests, but the Umbral Pack is not showing up. It is not in my inventory or in my wardrobe. Twitch Prime says it has been claimed and "added to your Twitch account". So what else do I need to do? I am so confused about this.

17-Jul-2019 06:18:52

Lonrexios
Jun Member 2019

Lonrexios

Posts: 48Bronze Posts by user Forum Profile RuneMetrics Profile
Ok, I figured it out. I had to do this before to get the twitch prime loot but forgot you had to do this.

Here is what to do:
1. On Twitch while logged in, scroll down the loot list and find the link under the runescape logo and click on it
2. It will take you to the Twitch Prime loot page on the Runescape site.
3. Click on Claim Rewards and it will add it to your account.

I am not sure why you have to do this for every reward each month, but it should be automatic when you click to claim the Runescape loot on Twitch. But I have it now and the Umbral outfit from 2018.

17-Jul-2019 06:54:36

Mrs Shazbat
Sep Member 2009

Mrs Shazbat

Posts: 1,015Mithril Posts by user Forum Profile RuneMetrics Profile
Ah.... mines just arrived. Its in Wardrobe, a full cosmetic Umbral outfit. It took a while to appear.
You had to look, didn't you? This spoiler got scared and ran away, shame on you!

17-Jul-2019 10:21:03

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