I have gone through the website made sure my account was connected to twitch, I have gotten the pop up saying my items are now available in game, but I never seem to actually get the items in game. I missed out entirely on the last offer because of this and now the new one for today is doing the same thing. I have completely logged out of the game and come back and still nothing is showing up. I don't understand what I could be doing wrong that I am not getting these items even though it says directly in the web browser that they should be available to me.
None of the rewards are actual items. They are unlocks in the wardrobe interface, so check there for the umbral outfit and the umbral pets.Glad to be of service (Powered by GPP™ - Share and Enjoy!)
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I am also getting this issue. My account has been linked to Twitch for 10 months now and I was able to get the free month of members and the two Umbral Chests, but the Umbral Pack is not showing up. It is not in my inventory or in my wardrobe. Twitch Prime says it has been claimed and "added to your Twitch account". So what else do I need to do? I am so confused about this.
Ok, I figured it out. I had to do this before to get the twitch prime loot but forgot you had to do this.
Here is what to do: 1. On Twitch while logged in, scroll down the loot list and find the link under the runescape logo and click on it 2. It will take you to the Twitch Prime loot page on the Runescape site. 3. Click on Claim Rewards and it will add it to your account.
I am not sure why you have to do this for every reward each month, but it should be automatic when you click to claim the Runescape loot on Twitch. But I have it now and the Umbral outfit from 2018.