Forums

Scammed, No Support?

Quick find code: 408-409-992-66113094

HostileTater

HostileTater

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I was recently scammed by a Facebook Sponsored post, Shame on me Yeah Yeah! I don't expect anything back. What i would like though is a way to contact Jagex about these types of issues to inform them on how it happened. I tried to contact them at tipoff@jagex.com but the email was returned saying the email could not be found. I searched runescape.com & jagex.com for ways to contact them (other then the lost items due to scammed button which directs you to tipoff@jagex.com) with no luck. There is no support forum, or direct message system to contact them that i could find. If anyone knows of some way to contact them short of writing a hand written message and send through snail mail, Please let me know.

I have only been playing a bit over a month now and was caught by a fake Sponsored facebook post about OSRS giving away double xp codes i "logged in" and was directed to forums, by the time i figured out what had happened, changed passwords, logged back in my gear and gp i had was gone (Obsidian gear, whip, & just above 900k gp). To those of you new as well to OSRS beware of it.

Thank you for your time,
HostileTater

28-Jul-2019 02:01:02

Penguin Lord

Penguin Lord

Posts: 4,095Adamant Posts by user Forum Profile RuneMetrics Profile
Report them to Facebook, they take care of them eventually, but there's always 500 more to take their place

I don't know what to tell you if tipoff e-mail is failing, that's the only place I knew to send phishing reports but I would imagine Jagex reports the ads to Facebook the same way any other user can

also don't fall for double exp claims in a game that will hopefully never ever see double exp

28-Jul-2019 06:16:03

The contents of this message have been hidden

28-Jul-2019 06:25:33

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 13,648Opal Posts by user Forum Profile RuneMetrics Profile
Hi HostileTater.

You may find your email provider blocks the email you send if it includes a dodgy web link. If that's the case, send a screenshot of the URL instead.

For phishing websites,
reportphishing@jagex.com
is more appropriate. It goes to the same team in Jagex (ICU), but using that mailbox categorises the report better.
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

28-Jul-2019 11:01:05

Quick find code: 408-409-992-66113094Back to Top