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Unsuccessful Payment ??

Quick find code: 410-411-429-66069226

Cx24
Nov Gold Premier Club Member 2018

Cx24

Posts: 17Bronze Posts by user Forum Profile RuneMetrics Profile
The second time this week that I get this message:


"
Hi there,

We're sorry to inform you that your recent payment attempt was unsuccessful. As such, we have accepted no funds from you for this transaction and this has not affected your account.

This transaction was declined by the issuer of your fund source, so I'm afraid that we don't have any information on why these payments have failed as the information would be highly confidential.

If you are paying with a credit or debit card, contact your card issuer for more information on why this has happened. Jagex are based in the UK, so if you live elsewhere it could be that you need to pre-approve payment to overseas companies. It could also be something as simple as insufficient available funds.

If you are attempting a payment via PayPal, there could be a similar problem with the fund source linked to your account, or there could be a larger issue with your PayPal account itself. To find out more, contact PayPal directly:

https://www.paypal.com/us/webapps/helpcenter/helphub/home/

If you aren't able to resolve the issues affecting your payment attempts, don't worry. We have plenty of alternative ways for you to make payment. For further details, visit our Support Centre article on Other Payment Methods.

We hope to see you enjoying members' features soon.
"

Now here's the catch =
I haven't bought anything in over two weeks
. Every thing that I checked out was a successful transaction. What could be causing this message? I checked my email, my Payoneer and my PayPal, nothing appears to be out of the ordinary.

19-Dec-2018 19:18:38 - Last edited on 19-Dec-2018 19:23:02 by Cx24

Cx24
Nov Gold Premier Club Member 2018

Cx24

Posts: 17Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said:
Hi there
Shang Lao


If someone (hijacker) is trying to use your Runescape account to make a (possible fraudulent) payment to Jagex, you need to suspect that your RS account is insecure.

Please work through these instructions to review your security: Securing your account


It turns out that my RuneMetrics Pro had expired, but the auto-renew wouldn't go through. False alarm. Anyway, I appreciate your concern.

20-Dec-2018 13:09:55

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