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Trying to update my debit card

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Woody Chain
Sep Member 2005

Woody Chain

Posts: 1,777Mithril Posts by user Forum Profile RuneMetrics Profile
I am sorry, but I am trying hard to update my debit card details on my account, but the way to this is horrendous. I log into my account as instructed and click on the link to update my card, and it takes me to two options.
Manage by account which I tried but that didn't have any subsequent way to update my card, so I tried the only other option to manage by card.
I entered the new card details to link it to my account and the only response is that there is no such card linked to my account, yes I know that that is why I am trying to do add this new card???
Can someone please provide me with step by step guide to how to update my card as I had to renew the card recently, but so far I seem to be going around in circles and getting no where:(

10-Feb-2019 23:04:49

Malua
May Member 2006

Malua

Posts: 30,472Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Woody Chain


You can only 'update' your card details if the numbers are exactly the same and you are just updating with a new expiry date.

If instead you want to enter a new card (new numbers), that is not an 'update'.

If your card has new numbers, you actually need to buy a new subscription to enter the new card into the system.
The new subscription will auto-cancel the previous subscription.
Also, you won't lose any days already paid for - the new subscription will just push your next renewal date further into the future.

Information article: Updating / replacing bank card details
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11-Feb-2019 06:38:37 - Last edited on 11-Feb-2019 06:39:49 by Malua

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