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Two Scoopz
Dec Member 2018

Two Scoopz

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
My email was recently compromised, it’s currently locked and I’m in the process of recovering it And trying to have my recovery email on osrs changed, but I was wondering while I get this done is my account security lowered? I still have the authenticator for my account. I have already lost a lot with losing my email I don’t want to lose my RuneScape account too:(

07-Mar-2019 02:18:32 - Last edited on 07-Mar-2019 05:58:27 by Two Scoopz

Letterbag
Jan Member 2019

Letterbag

Posts: 165Iron Posts by user Forum Profile RuneMetrics Profile
Hi Two Scoopz,

With your email that is connected to your Runescape account compromised, you're right that your account's security is currently not in its maximum.

If you haven't already, go ahead and change your email.

Make sure to also have a bank PIN set-up if you haven't already.

You can read more about account security here: Account Security

Let me know if you have any questions! :)
Knowledge is power; and so is dynamite. Both are dangerous unless handled wisely

07-Mar-2019 02:36:56

Two Scoopz
Dec Member 2018

Two Scoopz

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I have submitted a request to change my email connected to RuneScape as my email is inaccessable, hoping to get it changed and secured as quickly as possible!

I have a bank pin set up currently.

Should I be concerned for my accounts safety in its current state?

Thanks so much for your quick reply and helpful info.

07-Mar-2019 02:50:12

Malua
May Member 2006

Malua

Posts: 30,742Sapphire Posts by user Forum Profile RuneMetrics Profile
It is hard for us to completely assure you that your account is safe right now.

Is your Authenticator still active?
While it remains active and while the registered email is locked, your hijacker won't be able to access your email to switch Authenticator off.
However they may know the current password of your RS account and, while the email is locked/until you set a new email, you are unable to change the password.

If your Authenticator has been disabled, then your RS account may be quite vulnerable right now.
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07-Mar-2019 03:17:34

Two Scoopz
Dec Member 2018

Two Scoopz

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
My authenticator is still active thankfully!

I have been taking necessary steps creating a new secure email with lots of recovery information, and I’m trying to revert all my previous info to that email. Hoping I will be able to add my RuneScape account to that list ASAP. I am looking forward in taking the necessary steps to achieve this.

I am happy to know that with the account locked the authenticator remains up.

Just a friendly reminder to anyone who may read this, update your email account (or any account for that matter) information regularly.

07-Mar-2019 05:46:05

Two Scoopz
Dec Member 2018

Two Scoopz

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I wish I had a way to contact whoever was involved in this process because I would have to say thank you over and over... I’ve dealt with some non helpful people, companies and businesses over the past 24 hours dealing with my email and alternate being hacked, but their help allowing me to secure my account couldn’t have made me happier.

Very pleased with the Jagex team :) and I’m looking forward to keeping a secure account in the future.

Thanks again for the information Malua and Letterbag, and a huge thanks to the Jagex team!

07-Mar-2019 20:07:00 - Last edited on 07-Mar-2019 20:26:02 by Two Scoopz

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