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Hackers?!

Quick find code: 408-409-961-66087904

Insomecc
Jan Member 2019

Insomecc

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Got an email through this morning inquiring about a password reset on my main, canít post a thread there as itís not a member. Now the email HADNT been opened, I attempted to log into my main and the password had been changed, now I changed it and gained access, when I went to the account settings Iíve found that my username had been changed (note: this account IS NOT a member) and my authenticator has been disabled. This other person has no access to my iCloud account to which Iíve now changed the password too aswell to be sure. So how has he been allowed to access my account and disable these things and change things without access to my email? Iím away now so Iíve not chance to log into the client to see what heís actually done on the client.

06-Mar-2019 10:28:42

Runefloors
Feb Member 2019

Runefloors

Posts: 1,288Mithril Posts by user Forum Profile RuneMetrics Profile
Hiya :)

The hacker must've had have access to your email in order to disable authenticator. - You might be victim of a keylogger or malware.

You should check out Hijacked account and follow the exact steps provided there to secure your account and avoid future threats.

06-Mar-2019 10:35:10 - Last edited on 06-Mar-2019 10:38:05 by Runefloors

Insomecc
Jan Member 2019

Insomecc

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Hey!

It seems impossible as Iíve all the necessary security steps on my email and if he had why havenít I received any emails about the disabling of the authenticor or the changing of my username, as I did get the email about the changed password which hadnít even been opened? :/ itís happened twice now, once in this account and now on my main, Iím sick of it and Iím not sure what else to do? Iíve changed the password and set back up the authenticatior but I canít change my username as itís something like CP_nsVVsbk. Who the the hell changes someoneís name to that?

06-Mar-2019 10:41:56

Runefloors
Feb Member 2019

Runefloors

Posts: 1,288Mithril Posts by user Forum Profile RuneMetrics Profile
That's indeed very strange.

You sure it's -YOUR- email that is registered to the account? - Because if someone attempted to disable your authenticator, an email would be sent to the accounts registerered email.

Also have you checked if any of the mails you've recieved are infact from Jagex? You might be getting phishing-mails - You can read more about it here: Suspicious emails

06-Mar-2019 10:46:42 - Last edited on 06-Mar-2019 10:48:16 by Runefloors

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,521Adamant Posts by user Forum Profile RuneMetrics Profile
There is litterly only 2 ways to get an authenticator off your computer

First is highly unlikely which is someone doing an account recovery. meaning they would
have to know your account creation details.

Second is access to email... If the authenticator is disabled, you have to litterly click a
link that is sent to your registered email to turn off the authenticator. No other way to
do that unless as i stated first they could recover your account which is highly unlikely.

I am leaning toward the email.
The richest person is not who has the most. It is who Needs the least.

06-Mar-2019 13:05:42

Insomecc
Jan Member 2019

Insomecc

Posts: 6Bronze Posts by user Forum Profile RuneMetrics Profile
Thanks for the replies, Iíve changed all passwords in regard to emails just in case.

Now this still doesnít explain how this person has managed to change my username without membership, and also could I request a name change back if this has been done without my say so?

In regards to the email if he has had access to them , he must of messed up and not deleted the password change request but deleted the other emails? This is very strange to me, if he had access to my emails runescape could be the last thing on his list of things to hack you know? Itís scary.

06-Mar-2019 13:45:06

Skychi†zx

Skychi†zx

Posts: 25Bronze Posts by user Forum Profile RuneMetrics Profile
Forget it guys (second account) Somehow, i got an email through about the password change on this account but when i logged into the email instead of the username it took me to this completely different account i didnt even know existed that hadnt been logged into in close to 2000 days. lvl 3 with no stats apart from 5 range.

I think upon changing the contact email for this current account to more updated email, im using the same email for two accounts. Weird i know, completely confused myself.

TL;DR - Someone tried to change the pass on this account and i got confused when i logged into an account i made years ago with the same email (Y)

06-Mar-2019 16:17:56

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