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Cannot access locked account.Thread is locked

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BVNDIT
May Member 2019

BVNDIT

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
So I used to play Runescape back in 2007 and I had an account I played the game a lot under my old email , but a few years back that email became compromised. I also can't access my recovery email, so I'm completely locked out. Well, I was wondering if there was some possible way I could get access to the account. I know my original password, the city, state, and country I created the account in. I could even name the provider I used back then if I needed to. I already tried emailing with the support steps, but they kept giving me denial emails for the account I was using to send the support ticket (since once again, I can't access the email anymore.) I understand if nothing can be done and at this point in this account I'm about where I was before and then some, but it'd still be cool to access that old account. Regardless of what happens, thank you guys. I love this game and plan to keep playing even if I can't get this account back. Take care.

25-Feb-2019 21:29:14 - Last edited on 26-Feb-2019 03:42:55 by BVNDIT

Moneybucks
Nov Gold Premier Club Member 2018

Moneybucks

Posts: 7,479Rune Posts by user Forum Profile RuneMetrics Profile
There are ways to recover an account in these sorts of circumstances, but you need to go through a recovery form and provide certain details - things like previous passwords/payment card numbers etc.

This is Tech Support - you'd find more information on the "Account Help" board.

I.. wouldn't post your email address, either.. even if you can't get into it..
Moneybucks

Newly returned to Runescape? Seeking a community? Join - mid-high level social/chilling Skilling and PvM clan. PM me for info!

25-Feb-2019 22:17:23

Moneybucks
Nov Gold Premier Club Member 2018

Moneybucks

Posts: 7,479Rune Posts by user Forum Profile RuneMetrics Profile
You can post in the Forum Help thread for locks/movement.
I'd edit out your email from your OP first. You won't be able to do it after the thread is locked.
Moneybucks

Newly returned to Runescape? Seeking a community? Join - mid-high level social/chilling Skilling and PvM clan. PM me for info!

25-Feb-2019 22:48:30

Rev The Wiz
Nov Gold Premier Club Member 2017

Rev The Wiz

Posts: 4,896Adamant Posts by user Forum Profile RuneMetrics Profile
Sup peeguardian,

If you're trying to submit a ticket to manually recover the account, you can do this via the link from the Support Centre: Hijacked Account

Enter the account's login email / display name and select "I don't have access to that email address". It should redirect you to the Account Recovery form. In the first box for Email / Re-type Email, input your newly created / secured email address there. That way, if the form is accepted, a password reset link will be sent to the new email.

If the recovery is being denied, it means you are not providing enough information to prove identity ownership of the account: Denied Password Resets

If you have further questions, please create a new thread in the Community Led Account Help Forum.

Thanks,
Forum Community Helper

Currently on vacation - If you need assistance, please see the Support Centre

26-Feb-2019 02:19:47

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