Cannot access locked account.Thread is locked

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Rev The Wiz

Rev The Wiz

Posts: 4,896Adamant Posts by user Forum Profile RuneMetrics Profile
Sup peeguardian,

If you're trying to submit a ticket to manually recover the account, you can do this via the link from the Support Centre: Hijacked Account

Enter the account's login email / display name and select "I don't have access to that email address". It should redirect you to the Account Recovery form. In the first box for Email / Re-type Email, input your newly created / secured email address there. That way, if the form is accepted, a password reset link will be sent to the new email.

If the recovery is being denied, it means you are not providing enough information to prove identity ownership of the account: Denied Password Resets

If you have further questions, please create a new thread in the Community Led Account Help Forum.

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26-Feb-2019 02:19:47

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