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Unable to Disband

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DivineLord

DivineLord

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Hello everyone, I'm currently faced with a persistent problem with no discernable solution. That is, I'm trying to disband my clan.
I'm the only one in it and because I have a citadel, it asks me to stand in it while I disband the clan. Doing so engages a 3 minute timer upon which everyone is kicked. I've tried both staying for the duration to which I'm kicked to my previous world as well as logging out to lobby.
I've tried talking to the scribe who gives me the same prompt and asks me to go to the citadel.
I've tried downgrading my citadel, to which it seems to not respond to my request to do so.

Aside from sticking some poor sod with the clan and leaving, I've exhausted most of the solutions I know of.

05-Dec-2018 05:13:20

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,023Rune Posts by user Forum Profile RuneMetrics Profile
Interesting, I've never heard of this issue before recently, and it's the second time this has come up within the last two months.

A majority of the time that I've assisted players in disbanding their clans, the issue was that they were not inside their Clan Chat channels while trying to disband. While not inside your Clan Chat, nearly all Clan Settings are disabled.

I assume you've gone through the proper disbanding procedure with no luck thus far?
Sicariu said:
1. Open your Clan Chat tab, and make sure you are in the clan chat.

Here's an image of the interface.

2. At the bottom, you should see an icon that looks like a Cog. (I drew an arrow to it in the image)
3. Click on that, and it opens the Clan Settings.
- If you don't see a Cog and instead see a single icon, then your interface isn't wide enough to display all of them. Click on the single icon that's there to expand it, and then the Cog.

4. In the Clan Settings interface, you'll see a full list of your clan members like this:

The buttons I've circled in red are the options where changes to clan members can be made.
Clicking on one opens this:

This is where you'll want to kick your members from before disbanding the clan. You should be able to kick all four other members.

5. Once this is done, speak to the Scribe at the Clan Camp south of Falador.

Click option 1: "I'd like more information about clans," and then on option 3: "How do I leave a clan?"

6. Go through this dialogue, which contains this message:


As the last remaining member of your clan, this dialogue should lead you to the option to leave your clan and disband it.

I'm not sure why you would be told to enter your Citadel during the disbanding process. Clans cannot be disbanded from within a Citadel, as the NPC who does this (the Scribe) is only found in the Clan Camp.
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

05-Dec-2018 05:56:13

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,023Rune Posts by user Forum Profile RuneMetrics Profile
I've quoted the full list of instructions above in case someone reads this thread who is having a similar issue. Since you have no other members in your clan, only steps 1, 5, and 6 are relevant to your situation.

Would you be able to upload some screenshots of the messages you're getting in game as a response here?

EDIT: Specifically, I would like to see a screenshot of the message that's telling you to enter your Citadel when you attempt to disband.
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

05-Dec-2018 05:59:37 - Last edited on 05-Dec-2018 06:01:51 by Sicariu

DivineLord

DivineLord

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Absolutely. I followed the above instructions as they were relevant, my conclusion is the first picture shown.

Edit: (Having trouble embedding images, posting direct links instead

https://imgur.com/a/lLMVdXv
https://imgur.com/a/Os0HEXc

05-Dec-2018 07:11:50 - Last edited on 05-Dec-2018 07:17:05 by DivineLord

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,023Rune Posts by user Forum Profile RuneMetrics Profile
That is strange...

And what action is triggering the message telling you to disband your clan from within your Citadel? I'm not sure what this is trying to tell you to do because there are no disband options that I'm aware of that are accessible within Citadels.

Regarding images:

To embed Imgur links, you want to use the image url, not the album url. (The album url has /a/ in it.) Once you get the url, just put the letters after the .com inside the BBcode along with .jpg, .png, or .gif (for example).

So,
https://i.imgur.com/IxbfQF0.jpg goes as [imgur src=IxbfQF0.jpg]
and https://i.imgur.com/Rsg5KEb.jpg goes as [imgur src=Rsg5KEb.jpg].

I've used the BBcode [noparse][/noparse] so you can see it without the images popping up.

Using those will appear as:

~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

05-Dec-2018 07:28:36

DivineLord

DivineLord

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Clicking the button shown below as well as talking to the scribe both result in the same prompts as well as chat message "You must be standing in your citadel to disband your clan."



Thank you for the image explanation, I figured the entire URL was needed but alas it was just the ending unique code.

05-Dec-2018 07:41:21

Sicariu
Feb Gold Premier Club Member 2011

Sicariu

Posts: 9,023Rune Posts by user Forum Profile RuneMetrics Profile
That is very strange. It seems like there might be an issue on Jagex's end regarding clan data.

I've shared this thread with some other clan leaders, and Mod Shauny may be able to take a look, so hopefully we'll be able to get your situation sorted. :)

In the meantime, I don't have any further advice to give. :(
~ Sicariu
Leader of
No Sigil No Sleep

"You can't lead if you can't admit you're wrong."

05-Dec-2018 07:53:05

DivineLord

DivineLord

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Thank you very much for the help thus far. I figured it must have been some sort of bug given the lack of information on it. I appreciate the assistance and forwarding of information. :)

05-Dec-2018 08:05:37

Mod Shauny

Mod Shauny

Jagex Moderator Forum Profile Posts by user
Sicariu said:
That is strange...

And what action is triggering the message telling you to disband your clan from within your Citadel? I'm not sure what this is trying to tell you to do because there are no disband options that I'm aware of that are accessible within Citadels.

Regarding images:

To embed Imgur links, you want to use the image url, not the album url. (The album url has /a/ in it.) Once you get the url, just put the letters after the .com inside the BBcode along with .jpg, .png, or .gif (for example).

So,
https://i.imgur.com/IxbfQF0.jpg goes as [imgur src=IxbfQF0.jpg]
and https://i.imgur.com/Rsg5KEb.jpg goes as [imgur src=Rsg5KEb.jpg].

I've used the BBcode [noparse][/noparse] so you can see it without the images popping up.

Using those will appear as:


So I've looked in this.

The reason, you're getting that message is because last week or this week more than 5 clan members visited your citadel.

You just need to go into the Citadel itself and then trigger the leave button there. :)

(The Clan Update did this to try and be more secure with clans that recently had more visitors, if you still can't disband, shout)
Mod Shauny - RuneScape Community Management - Goebies! - @JagexShauny
I love Clans!

05-Dec-2018 14:02:15

DivineLord

DivineLord

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Thank you for the reply, Mod Shauny, however I have done this on multiple occasions to no avail. Upon pressing the leave button while in the citadel, as I mentioned above, I'm given a 3 minute timer before the citadel is "Evicted". I've tried both waiting out the timer as well as leaving on my own accord, the clan persists.

In my first image posted, there's a chat message with "WARNING:" which is the prompt shown after attempting to disband a clan whilst in the citadel. I even tried waiting approximately a day since my first attempt, assuming an update may "push" the clan towards deletion with no luck.

Should I just wait for the build tick to roll over to eliminate the security measure preventing me from disbanding my clan?

05-Dec-2018 15:14:35

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