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Why does everyone think this?

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DeathsEnd
Oct Member 2010

DeathsEnd

Posts: 106Iron Posts by user Forum Profile RuneMetrics Profile
So many people asking if they can get rolled back after being hacked? Why do they think this can be done? I don't know of other games rolling back accounts so why would this one? I am just curious because so many people ask to be rolled back and it's very odd... has jagex ever done this? I know they wiped stats or rolled back levels as an anti bot measure back when it was more rare. I'm not sure what kinda data jagex keeps so sure it could be rolled back a week if a dev took the time to do it as theres no system for it that I know of. They can roll back servers but that's all players. I just find it an odd and very common request... with all the hacking going on I almost want to check my accounts security and make it stronger.

13-Mar-2019 06:35:31

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,530Adamant Posts by user Forum Profile RuneMetrics Profile
I think people just want their stuff back and are using that wording as a way
to ask.

Even when Jagex did "rollbacks" for botting it was stats only, not items.
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13-Mar-2019 09:11:37

Skod River
Nov Member 2009

Skod River

Posts: 6,147Rune Posts by user Forum Profile RuneMetrics Profile
@DeathsEnd.

This is a very good question :)

I believe they ask , because some other games are offering that service , are not sure if that is correct. (are not playing a lot of other games)
Just know that those few games i play , do not offer a service like that ;)

In the old days , could we get a roll back , but as said by the Lady above me , was it only skills they did that, but they tried to do it with Gold/Items , but again that was a huge failure , so many false claims, J mods wasting time/money , so they scrapped that again.
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13-Mar-2019 10:08:34

Jitterbug
Aug Member 2016

Jitterbug

Posts: 1,861Mithril Posts by user Forum Profile RuneMetrics Profile
I believe if someone is hacked, Jagex are not responsible. You are responsible for your own account. If you don't have authenticator, a hard password and a bank pin, that's not their responsibility to fix it. They have so much information out there on how to keep your account secure that people should be well aware of. If you get hacked and lose your things, as sad as it is; it shouldn't be rewarded. Proud Australian RuneScaper! Need a friend? Send me a message via Twitter at
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13-Mar-2019 10:52:40

DeathsEnd
Oct Member 2010

DeathsEnd

Posts: 106Iron Posts by user Forum Profile RuneMetrics Profile
I have never seen a game offer it before but good to know! I agree with jitterbug, the game has alot of ways to make a very secure account and indeed false claims would make a tedious rollback system.

13-Mar-2019 11:07:28

Blackwing
Nov Member 2012

Blackwing

Posts: 39,119Sapphire Posts by user Forum Profile RuneMetrics Profile
Jitterbug said:
I believe if someone is hacked, Jagex are not responsible. You are responsible for your own account. If you don't have authenticator, a hard password and a bank pin, that's not their responsibility to fix it. They have so much information out there on how to keep your account secure that people should be well aware of. If you get hacked and lose your things, as sad as it is; it shouldn't be rewarded.

Obviously in many cases Jagex isn't responsible for why the person got hacked, but that's not to say that Jagex is never responsible: e.g. when a jmod goes rogue, like Mod Jed did, Jagex absolutely is responsible and should reimburse the people who were hacked. In the Mod Jed incident, exactly that happened: it was Jagex's fault, and Jagex restored the lost wealth to those who were affected.

Other thing is, Jagex should also offer proper safeguards against hackers. Overall, they've done a pretty good job with it, but there's still two things that they absolutely should add:

1. Case-sensitive passwords. Sure, it doesn't do much if you have other protection set up properly, but it adds next to none extra burden to the legitimate players, whilst it does add quite a bit extra work for brute-forcing, and it should be pretty simple to implement as well, so why not add it?

2. Authenticator removal delay. It'd mostly help only those who actively play against database leaks, phishing and social engineering, but it'd also help Jagex to learn about rogue jmods much faster: for example in the Mod Jed case, it would've either prevented many victims (if Jed hadn't been able to force-remove the authenticators), or Jagex would've learned of his hacking much earlier (if Jed had been able to force-remove authenticators, people would've raised it up and Jagex would've seen that something was going wrong with authenticators being removed when there was supposed to be a delay).
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13-Mar-2019 11:21:56

Cept
Sep Gold Premier Club Member 2012

Cept

Posts: 20,000Opal Posts by user Forum Profile RuneMetrics Profile
With enough Reddit karma, it happens. .
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13-Mar-2019 16:39:05

Dilbert2001
Jun Gold Premier Club Member 2006

Dilbert2001

Posts: 8,280Rune Posts by user Forum Profile RuneMetrics Profile
AFAIK, all the biggest and most prestigious game/virtual world developers/publishers will only restore virtual items to players who are affected by the severe miscues of the companies (e.g. the hacker being a staff or occasionally contracted entity of the companies), and that's not a given they will restore anything because all the virtual items are officially and legally the properties of the companies but not the players. So the victims of the "hacking" are the companies but not the players.

The reason is quite simple. The "hackers" may actually be the brothers of the players in many cases. If the companies honor the restore requests, they are actually encouraging some bad players to obtain unlimited virtual items just by making the "I am hacked" requests repeatedly. :)

13-Mar-2019 17:31:41

DeathsEnd
Oct Member 2010

DeathsEnd

Posts: 106Iron Posts by user Forum Profile RuneMetrics Profile
Yea they really have to be careful of what they do! I don't think that there Is any need for rollback for failed account security that is preventable. If jagex server got hacked that's different.

13-Mar-2019 21:40:02

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