Forums

Friend's acc hacked & banned?

Quick find code: 408-409-312-66100767

Mehkail
Oct Gold Premier Club Member 2014

Mehkail

Posts: 26Bronze Posts by user Forum Profile RuneMetrics Profile
My friend's only account (hence me posting and not her) was banned some time in the last 12 hours, it says permanent ban for OSRS botting. She doesn't play OSRS and has never logged into OSRS.

Yesterday someone tried to set up an Authenticator on her account, which she now knows likely means that the account was hacked then. (She's also now aware that she should've had one set up to prevent exactly this, so please don't post the whole security litany, I've already lectured her. :P)

She says she made the ban appeal but that there was no way for her to explain that the account was likely hacked at the time. Should she also make an account recovery appeal?

15-May-2019 06:40:18

Malua
May Member 2006

Malua

Posts: 31,810Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Mehkail


There is no need to go through the 'recovery' process now if she has lodged the ban appeal.

The JMod checking will be looking for evidence of hijacker activity on the account at the time of the offence.
Because this is exactly what they look for, there is no need for her to have a place to explain in the appeal that the account was hijacked.

So, you have given her the security litany? :P
I hope you told her to change the password to her email as that is the first step anybody should take.
Instructions to follow to secure an account: Securing your account
Forum Community Helper -
Information about the Community Helper Team

15-May-2019 07:00:53

Mehkail
Oct Gold Premier Club Member 2014

Mehkail

Posts: 26Bronze Posts by user Forum Profile RuneMetrics Profile
Oh I gave her the whole 16 step lecture on how to secure her computer, email and (if she gets it back) account. Which I think is a couple of steps more than the official guide, but then I'm paranoid about account security. :P

Original message details are unavailable.
I hope you told her to change the password to her email as that is the first step anybody should take.

Not the first, actually. First is making her computer secure. Pass changes won't help if you've got a keylogger. ;)

15-May-2019 07:05:02

Quick find code: 408-409-312-66100767Back to Top