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Account Banning Question

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Gabbi111969
Jan Member 2008

Gabbi111969

Posts: 2,399Mithril Posts by user Forum Profile RuneMetrics Profile
I have a question. My sons and I have had memberships since 2007. Lately we hardly log in to our accounts.

Apparently his account just became permanently banned do to a moderator report for using macros on Old School. He hasn't even logged in to Old School for over a year. He has NEVER done anything against the rules of Runescape.

When I submitted an appeal there was no option to send a note with it. How do we fight this ban?

16-Apr-2019 15:39:58

Thunder Jinx
Feb Member 2010

Thunder Jinx

Posts: 13,932Opal Posts by user Forum Profile RuneMetrics Profile
It's possible his account was hijacked either because he entered his password on a phishing site or downloaded something that contains a keylogger. Or perhaps a dictionary attack, but I find the latter extremely unlikely as they would still need to get his username in the first place.

As to whether it actually was him who used macros, you can only really know for certain if you have been there looking over his shoulder every second he's been playing the game.
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16-Apr-2019 15:48:27

Vlumondoxa
Mar Member 2019

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Hello,

Was you ever being hacked? And no you aren't able to send a note, but you'll get a response on the appeal.

If your appeal gets declined there is nothing you can do; see the Account Bans support page.

You might also want to look at this article.
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16-Apr-2019 15:50:28

Gabbi111969
Jan Member 2008

Gabbi111969

Posts: 2,399Mithril Posts by user Forum Profile RuneMetrics Profile
Actually he does sit next to me on his desktop (he has no other computer to play on) He wouldn't even know how to make a macro.

So, we are supposed to just kiss an account over a decade old goodbye because of something he didn't cause?

16-Apr-2019 15:52:12 - Last edited on 16-Apr-2019 15:55:41 by Gabbi111969

Vlumondoxa
Mar Member 2019

Vlumondoxa

Posts: 2,031Mithril Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Actually he does sit next to me on his desktop (he has no other computer to play on) He wouldn't even know how to make a macro.

So, we are supposed to just kiss an account over a decade old because of something he didn't cause?

Did someone else ever had access to his RuneScape account? If yes, the hacker might broke the rules by botting for example and now you're being banned for that.

That is why you need to keep your account secure.
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16-Apr-2019 15:57:27

Gabbi111969
Jan Member 2008

Gabbi111969

Posts: 2,399Mithril Posts by user Forum Profile RuneMetrics Profile
Nobody else has access to his account, with the exception of myself. Is there no way for them to check to see if his account was logged in to Old School? Maybe they reported the wrong account?

His character name is no longer the name he originally had (he uses the original name to log in) Could that make a difference?

16-Apr-2019 16:05:36 - Last edited on 16-Apr-2019 16:09:02 by Gabbi111969

Skod River
Nov Member 2009

Skod River

Posts: 6,583Rune Posts by user Forum Profile RuneMetrics Profile
Hey Gabbi111969.

If your son , just logged in using the normal Login + Password , then would i suggest you to look into this page :

https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account?gsi=5zlm0u

And follow all steps.

Then would i use the appeal from this page :

https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans?gsi=5zldzx#_ga=2.5zjsjv
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16-Apr-2019 16:15:49

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