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Help me my account got hacked

Quick find code: 408-409-355-66091499

Burnzz_R
Apr Member 2019

Burnzz_R

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
My account was hacked very recently , I sent an email to the tip-off email , but no response , I only use my password for runescape , all of my valuables were stolen and over 5k lobsters;-; , what Iĺm asking for is , what should I do ? I got no response , and can I get my items back ? , can I know where the hacker logged in from ?

Please help Iĺm new to osrs and only use my mobile phone , I never logged in on any public WiFi or hotspot , only my home WiFi , please help , I use my password for RuneScape only too

24-Mar-2019 11:27:45

SkodáRiver
Nov Member 2009

SkodáRiver

Posts: 6,141Rune Posts by user Forum Profile RuneMetrics Profile
Hey Burnzz_R.

Tipoff@jagex.com email are a NO-Reply email.

I would suggest you to look into Hijacked account support page and follow ALL steps , by doing this will Jagex look into your hijack , but this will not bring your stuff back and you will neither get informed by their findings.

You need to rebuild what you lost , you can read more about Jagex reasons for that in the Lost Items support page.

I am sorry to hear about your Hijack.
Clan : Order Of Adventurers

FriendsChat : Ooa team

24-Mar-2019 12:06:37

SkodáRiver
Nov Member 2009

SkodáRiver

Posts: 6,141Rune Posts by user Forum Profile RuneMetrics Profile
Do you only Play OSRS on your phone ?

Did you do a full scan with a good anti virus + malware finder program ?

Which app do you use to play OSRS on your phone ?

I know there are those we can get from play/apple store (which should be safe) , but there are also those you can find out side those stores.
Clan : Order Of Adventurers

FriendsChat : Ooa team

24-Mar-2019 13:48:06 - Last edited on 24-Mar-2019 13:49:13 by SkodáRiver

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