Hello, I was hacked on OSRS and lost lots of gold that I literally just obtained from getting a valuable drop.
I go to the support page and literally just keep getting kicked out and confused.. it’s a maze of pages, I JUST purchased another months membership and this happens to me.. can Somebody PLEASE help me!!
This is ridiculous, and their is no point to continuing membership or playing after this.. I really just want to have my darn 30milliok back.. I have no clue how this even happened...
At the moment the only thing you can do on your own runescape is to make it safer.
Try to avoid starting the session on devices you do not know or try not to open the game in applications other than Jagex, the same applies to your mail. It is recommended that you make a change in general like you email adress and changing your password so that this does not happen again.
If you clicked on a youtube or twitch link promising you DXP, a money giveaway or was about some streamer quitting, then that would explain why your account was hijacked.
However, if you changed your password and this is still occuring, then it sounds more like you might've downloaded a virus/malware/keylogger in some way/shape/form.
I would sincerely recommend scanning your computer and then changing your password again and applying a new authenticator/bank pin to your account.
Please refer to this article on Computer Security Software recommendations, if necessary. Please note that not all software scan for all types of things. For example, one may be more proficient with viruses than it is with keyloggers.