Not everyone has been sorted out yet, resetting stats is (contrary to popular belief) quite a time-consuming process. If you submitted an account ticket as explained in the post Pinguicula linked, you will be helped with your account eventually, but it might take a while. You'll have to be patient a bit longer I'm afraid
Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.