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Hijacked account

Quick find code: 408-409-834-66100625

Jammy Mess
Jan Member 2019

Jammy Mess

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
My main account was hijacked yesterday. I've submitted the form to start the process of getting it back, but just wondering if anyone has experience of this, knows how long the process takes. Kind of feeling a bit lost without my account I've been playing on for almost 15 years...

14-May-2019 14:42:55

Xluxor
Jun Member 2019

Xluxor

Posts: 53Iron Posts by user Forum Profile RuneMetrics Profile
Heya Jammy Mess!


That's bad news, but the only way get back your account is appeal a recovery request. If you get Denied i suggest to you put first password, old email adress, year and month account was created and try with payment details.

if you manage to have the account back try immediately to put an authenticator to your account, secure your email with 2 steps and a new pin bank or use thee authenticator for your bank.

I suggest to you no open the account in web unknown, divices you are not own or download third part solfware.

I hope this help you and have fun!
Skiller level 3

Sorry for my english :3

14-May-2019 15:05:01

Jammy Mess
Jan Member 2019

Jammy Mess

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Yeah, stupidly didn't have 2 step on the email account I used, rectified all of that since. Filled in the recovery request thing, was just wanting to know how long it takes for Jagex to review these.

14-May-2019 15:16:13

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,724Adamant Posts by user Forum Profile RuneMetrics Profile
I think up to 48 hours. But the longer it takes sorta is good thing.

I see pple get it back instantly for many tries saying denied because
they do not know enough information.

So if its been more than 15 min its a good sign.
The richest person is not who has the most. It is who Needs the least.

14-May-2019 16:03:55

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