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Just got hacked! Please help!Thread is locked

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MadMaxina
Feb Member 2019

MadMaxina

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
I logged back I earlier today, and I'm missing a lot. I'm out over 11M in gold, as well as, aDark Bow, a full set of Rune Armour, a Rune Scimiter, a Rune Kiteshield, an Amulet of Fury, almost 1K Amethyst Arrows, 300 Dragon Arrows, and 1K Adamant Bolts.
Please help me, Jagex. I not only pay for membership, but all my in-game gold and missing high value items, were acquired through selling bonds that I spent my hard earned money on.
Time spent doing something you enjoy, is never time wasted.

11-Mar-2019 18:22:49

TheBoyOnFire

TheBoyOnFire

Posts: 3,582Adamant Posts by user Forum Profile RuneMetrics Profile
Hey there!

I'm sorry to hear that your account has been hijacked.
I strongly recommend securing your account.
This should prevent the hacker gaining access to your account again.

To avoid this from happening again.
Think about activating a Authenticator to your account.
For a last line of defence you can also enable the Bank Pin.
This is a code you always enter on log in and has a 3-7 day delay for in case someone has access to your account.

You have to rebuild all lost wealth again as jagex doens't give items back that got lost by hacking. It's your responsibility to keep your account secure.
More info about this: Click me!
Not active any more in the Runescape community.
AHQ Champion for Electronic Arts @ZeeImaekers

11-Mar-2019 18:51:38

Tren
May
fmod Gold Premier Club Member
2003

Tren

Forum Moderator Posts: 80,631Emerald Posts by user Forum Profile RuneMetrics Profile
Thread moved to the Community Led Account Help Forum.



The first thing you should do is ensure that your computer and your registered email are both secure. See the following guides for information on doing that:
Securing your computer and account
Keeping your email secure

You should also make sure that you are taking advantage of all the account security tools available, such as a Bank Pin and RuneScape Authenticator
Bank PIN
RuneScape Authenticator


While Jagex's policy is that they do not return items lost due to account theft, the hijackers cannot steal your levels, and therefore you should be able to quickly earn back what you have lost. There is also a link in the Lost Items article for you to use to provide Jagex with additional information on the hijacking to help them catch the hijacker.
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

11-Mar-2019 19:45:32

Xluxor
Dec Member 2018

Xluxor

Posts: 50Iron Posts by user Forum Profile RuneMetrics Profile
Hey MaxFapper!!


that's too bad hear that =(

but the only thing i suggest to you is no lend your account or not log in at other divices than you are not sure or you do not know.

but i hope you get buck your stuff :3

Have fun! ^_^
Skiller level 3

Sorry for my english :3

12-Mar-2019 16:17:33

MadMaxina
Feb Member 2019

MadMaxina

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
It's not about my levels and gaining wealth by them, or anything like that. It's about I need to have faith that Jagex will help me out so I can trust buying bonds from y'all again to sell for gold, cause everything I had was acquired mostly from that. My account is pretty secure. I was hit with a Trojan virus. It could happen to anyone. Nothing is 100% secure, and you need to realize that.
The fact is that I'm just extremely upset that I spent some of my hard earned money on bonds, just to lose the wealth gained from it, and no one cares. That's really low. At least reimburse me for 3 of those bonds. Show an act of kindness to someone who helps pay Jagex and their employees, through my membership and bond purchases.
Listen: I really love OSRS. I'm a long time veteran of the game. I'm 28 years old. I've been playing RuneScape, long before it was old-school, on a rundown Dell when I was very young, albeit not from this account, but still a veteran none the less.
Time spent doing something you enjoy, is never time wasted.

12-Mar-2019 19:34:52

MadMaxina
Feb Member 2019

MadMaxina

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
You have no idea of the passion I have for this game. Please, please don't make me lose that over a few bonds. Time spent doing something you enjoy, is never time wasted.

12-Mar-2019 19:37:24 - Last edited on 12-Mar-2019 19:37:56 by MadMaxina

MadMaxina
Feb Member 2019

MadMaxina

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Look: I lost 6 bonds worth of gold and items. That's $41.98, approximate, real money, gone.
Who wouldn't be upset by no one offering to help/reimburse them for it?
Who wouldn't feel attacked and be infuriated by people blaming THEM for their account not being "secure" enough?

Example: A few years ago, my own personal bank account was cleaned out. Someone had stole a lot of money from me. Did my bank blame me for my account not being secure enough? No. They apologized, profusely, and then proceeded to investigate the case with their fraud department, and reimbursed me for every lost penny.

That's all I'm asking for, and if you can't do such a simple, kind-hearted task, then I'm fairly certain that this is a case that I could win in a court of law. Do y'all really want to take it that far?
Time spent doing something you enjoy, is never time wasted.

12-Mar-2019 20:08:06 - Last edited on 12-Mar-2019 20:11:49 by MadMaxina

Skod River
Nov Member 2009

Skod River

Posts: 6,029Rune Posts by user Forum Profile RuneMetrics Profile
@MaxFapper.

This don't make any sense.

My account is pretty secure. I was hit with a Trojan virus , if that is the case then was your account/system not secure.

Yea we all can be hit by one , but we can also do a lot to try to prevent it , by upper our security and doing full scans at least once a week (meaning a good anti virus and a malware finder program).

I know it is a hard lesson , but trust me their advice's and such do really work :)
Clan : Order Of Adventurers

FriendsChat : Ooa team

12-Mar-2019 20:53:02

MadMaxina
Feb Member 2019

MadMaxina

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Skod River said:
@MaxFapper.

This don't make any sense.

My account is pretty secure. I was hit with a Trojan virus , if that is the case then was your account/system not secure.

Yea we all can be hit by one , but we can also do a lot to try to prevent it , by upper our security and doing full scans at least once a week (meaning a good anti virus and a malware finder program).

I know it is a hard lesson , but trust me their advice's and such do really work :)


It makes perfect sense, on the basis that nothing can be 100% secure. ANYONE can get hacked, regardless of how "secure" you think something is.
It's a constant war - As security measures evolve, so does the methods of breaching their defenses, and so on. Which is why I said "pretty secure," as opposed to "completely."

You're focusing on 1 thing that I said, instead of looking at the big picture: We need insurance. We need to have faith that Jagex has our backs when we get attacked like this, because they are nothing without us. We, as a whole, make this game possible to play by providing the revenue stream for them to do so. All they have is their devoted fans, and, yet, they shit on us in our time of need, like the money we give them doesn't matter.

Now, TRY TO TELL ME THAT I'M WRONG IN ALL I'VE SAID HERE!!!!!!!!!!!!
Time spent doing something you enjoy, is never time wasted.

12-Mar-2019 21:27:55 - Last edited on 12-Mar-2019 21:29:11 by MadMaxina

Ladyolake
Jan Gold Premier Club Member 2008

Ladyolake

Posts: 3,384Adamant Posts by user Forum Profile RuneMetrics Profile
Jagex gives us tips and ways to secure our computer and account.

Jagex did try giving items back years ago. It was a fiasco.
So they went back to not returning items.

And Jagex does investigate and ban players for hijacking.

There are times players log on the forums asking how to appeal
a hijacking ban. That is a permanent ban.

good luck with the rebuild and at least you got your account back.
Some players don't even get that.
The richest person is not who has the most. It is who Needs the least.

13-Mar-2019 01:23:09

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