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Payment for membership

Quick find code: 429-430-109-66076079

Malua
May Member 2006

Malua

Posts: 29,760Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Rickmythnl


Check the 'Messages' tab in account management.
There should be a confirmation message in there about your purchase.
Can you see two confirmation messages or one?

note: to get to 'Messages' click on 'Account' at the top of this page and log in

If you only see one message then the other purchase didn't succeed.
If you see two messages, work through these instructions: Unable to find RuneScape Bonds
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15-Jan-2019 20:44:30

Eli T o m e
Jan Member 2019

Eli T o m e

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Ehmm guys i have just recently purchased membership for my account i have had the confirmation message on my account however whenever i try too log onto a members world it says i am not a member? Also i cant re purchase the membershil as i already have it for this account can anybody help.?

17-Jan-2019 16:15:10

Malua
May Member 2006

Malua

Posts: 29,760Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Eli T o m e


Your 'Eli T o m e' account is not a member.

Check the login of your 'Eli T o m e' account with the login you used to get into the website when you paid and checked the 'Messages' tab.
The logins should be exactly the same.
Check the display name of the account you have the payment message on.
Is it the right display name?

If you need to get the membership transferred over from another account, go to the Bought membership on the wrong account support page, read it and follow the instructions.
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17-Jan-2019 21:12:59

Eli T o m e
Jan Member 2019

Eli T o m e

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I have checked it is the same account i have purchased thr membership for *eli t o m e* i have been given the message i have purchased membership on my current account eli t o m e, i also cannot purchase the membership on that account as it said i have already purchased this item. But yet it doesnt say i am a member on my account even though ive paid for my membership?]

19-Jan-2019 18:24:01

Malua
May Member 2006

Malua

Posts: 29,760Sapphire Posts by user Forum Profile RuneMetrics Profile
Since I replied two days ago, your 'Eli T o m e' account is showing it's a member.
Is this resolved now?

If you log into the game, is the account a member?
If it isn't, check the display name of the in-game account and compare it with the 'Eli T o m e' display name.
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19-Jan-2019 20:19:24 - Last edited on 19-Jan-2019 20:24:52 by Malua

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