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Mod Sween

Mod Sween

Jagex Moderator Forum Profile Posts by user
Hi all,

This purpose is specifically for those of you who aren't able to access the beta to which you've been invited.


A bit of context (this will help inform the rest of the troubleshooting:

When you first signed up to participate you provided us with both your Play account and your Old School RuneScape account. We then flagged your Play account to access the Old School Mobile application on the Play store, and we flagged your Old School RuneScape account to log in to the game using the Mobile application.

The email addressed linked to the RuneScape character may not be linked to your Play account. That's entirely on you whether that account is the same or not.

We can check what Play account each invitation went to. What we can't do is facilitate any exchange of information (for reminding/changing/whatever) in a way that's both GDPR compliant and an efficient use of time.

The bottom line is, only the Play store account you provided us with can access the application, and only the Old School RuneScape account you provided us with can log in on Mobile.




From troubleshooting with other players it seems that all reports of not being able to access the beta boil down to four possibilities:

App Not Available:

To put it simply, if you're seeing App Not Available then it's because Google doesn't think you're using the correct Play account. This could be:
  • 1) you weren't invited (which doesn't seem to be the case, since you're in the Testing Forum)
  • 2) you're logged into an incorrect Play account (which could be the case if you perhaps typo'ed your Play email, or if you have multiple Play accounts)
  • 3) you're logged into multiple Play accounts
  • 4) you aren't logged into any Play accounts

    Some users have reported success by navigating to the link via Incognito mode. Others have reported success by removing/unlinking all Google Play accounts, and then logging into the one account they're absolutely sure of.



    Item Not Found:

    So, this one is an issue with the Play store itself. We had to troubleshoot this one online just like you are:
  • 1) waiting a while could help resolve it
  • 2) clearing your browser data and refreshing the page could help, as the page may have cached
  • 3) access the link on your PC and once opted in to Become A Tester you should be able to select a device on which to install it



    Your Device Isn't Compatible With This Version/No Eligible Devices For Install:

    OSRS Mobile is only supported by Android 5.0 (Lollipop) and beyond. If your device supports 5.0 then you should upgrade your Android OS. If your device doesn't support 5.0 then I'm afraid you aren't able to access OSRS Mobile.



    You Are Not Invited To The OS Mobile beta:

    The Old School RuneScape account you're trying to log in to Mobile with hasn't been flagged for access. This means that this is not the account you signed up with. Log in to the account you used to sign up with. Community Manager for Old School RuneScape
    Are you looking for a clan? Visit the Clan Directory!
  • 05-Jun-2018 16:22:44 - Last edited on 05-Jun-2018 16:56:28 by Mod Sween

    Mod Sween

    Mod Sween

    Jagex Moderator Forum Profile Posts by user
    You're welcome to report any other issues you're experiencing here, but please do be as precise as you possibly can. Telling us you can't access the app doesn't allow us to troubleshoot effectively. Let us know what messaging you're seeing, and at what stage of the install process. Community Manager for Old School RuneScape
    Are you looking for a clan? Visit the Clan Directory!

    05-Jun-2018 16:56:08

    SeePlusPluss
    Feb Member 2018

    SeePlusPluss

    Posts: 14Bronze Posts by user Forum Profile RuneMetrics Profile
    I know this has been addressed before, so thank you for taking another look at this.

    I received a mobile beta invite on my Runescape account as well as one to the email address that I use to login. My number one question is - does this mean that the gmail account that received this email is the one that was granted access to the mobile beta?

    I have only 2 gmail accounts and I have tried all of the suggested troubleshooting methods above but all that I've ever been able to see is "App not available". I have tried accessing this link on my mobile device, tablet, and laptop all in incognito mode and logging into each account on separate tries. This should cover all of the suggested troubleshooting methods since there is no caching on incognito mode(?) If the email invites only went to the emails that were given access to the beta, then I should have been able to troubleshoot the issue by now. If that is not the case, then I can only assume that there was a typo in my submission.

    From your post above: "We can check what Play account each invitation went to."
    Is there a way for us to self-check this, or is this something you can only do internally?

    Thanks again for taking another look at this Mod Sween. I have spent entirely way too much time troubleshooting this on my own, but I'm determined to participate in this beta if I can.

    05-Jun-2018 18:33:27

    Fatal Limit
    Nov Member 2015

    Fatal Limit

    Posts: 342Silver Posts by user Forum Profile RuneMetrics Profile
    I have tried to access the mobile app whilst using my mobile data but I only get a black screen. Of which displays no internet detected, automatically trying to connect...5
    This then does a continues counter from 5 to 1 and repeats this loop. I have tried the obvious trouble shooting of device reset and solely the mobile data on and off but to no avail. Could you please advice on this?

    I am running the app on a Samsung galaxy s7 edge on the latest software/firmware available to download.

    Many thanks!

    09-Jul-2018 16:01:22

    Mod Sween

    Mod Sween

    Jagex Moderator Forum Profile Posts by user
    Fatal Limit said:
    I have tried to access the mobile app whilst using my mobile data but I only get a black screen. Of which displays no internet detected, automatically trying to connect...5
    This then does a continues counter from 5 to 1 and repeats this loop. I have tried the obvious trouble shooting of device reset and solely the mobile data on and off but to no avail. Could you please advice on this?

    I am running the app on a Samsung galaxy s7 edge on the latest software/firmware available to download.

    Many thanks!


    Which network provider are you with? I've recently updated the Known Issues thread to include information on network access.
    Community Manager for Old School RuneScape
    Are you looking for a clan? Visit the Clan Directory!

    09-Jul-2018 16:09:46

    Fatal Limit
    Nov Member 2015

    Fatal Limit

    Posts: 342Silver Posts by user Forum Profile RuneMetrics Profile
    Sorry forgot to include this. I am with Vodafone on a business contract.

    Update: 12th July.

    Had content block lifted on Vodafone and that has now allowed me to get passed the "No internet connection" screen that originally loaded.

    Hope this helps someone else access it!

    Re-update:

    Post reinstalling the app and I'm back to square one with the no internet connection whilst on the app...

    Could you advise? I've spoken with Vodafone and they cannot see anything wrong their end of the servers

    10-Jul-2018 09:32:19 - Last edited on 12-Jul-2018 15:38:54 by Fatal Limit

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